Location.

It wasn’t that clean as expected. There were Ants in kitchen and cockroach (near sofa). Washroom can be better managed (check photos). When we check in around 11PM there was smell as if this room was closed for days. As per their staff, room was not ready till check in as if someone stayed there day before. But no ventilation and smell in the room tells you a different story. Experience with staff is poor. Asked them around 2:15 about the room (check in time is 4 which is quite late anyways) and I was informed not ready yet and they will inform once it is ready. Checked again at 4:20, check in instructions were shared but I was asked to wait and no update for an hour before I asked again around 5:20 They don’t allow early check in, remind you multiple time for on time check out but not so proactive when it comes to check in. Even for the deposit, I was told it’ll take 1-3 biz days for the refund to process. Lot of improvement scope there as well regarding deposit and refund process.

Location

Deposit required

The cozy studio.. everything perfect

Environment of the place, a lot of foreigners. They don’t care people around. Very rude and no respect towards others.

Customer service response very fast, service was very good and value money to stay!

Room got a little of old wood smell

bersih

belum ada

very comfy, clean and spacious!

It’s near KSL

The lift (only 1 working ) took 45 min to get down. It’s either always full or takes a long time to come up Unit is ok only. The fridge was not working. Should have informed us first. We went with perishables and had to throw them away.

The location was great especially when KSL has a lot to offer. The property also had swimming pool that is great for kids. It was generally clean as well. The apartment was good for 4pax to stay comfortably. The property management staff was friendly and was responsive in the relaying of messages. Check-in process was fuss free and simple too.

The lift took quite long to come as the building is 39 storey high. There were many a times we had to miss 3-4 lifts just because the lifts were full. Also, the water pressure of the shower head gets affected when you turn on the tap of the wash area or the bidet.