La limpieza y la ubicación

El personal de recepción no me entregó la factura y después de 5 días no la he recibido. Tampoco he podido facturar en línea los alimentos, ya que dice que el número de referencia no es válido.

The room was spacious, with a comfortable bed, a large bathroom and a nice view of the Santa Fe neighborhood. I appreciated the free bathrobe and slippers. I had a great night's sleep.

Although staff were always very kind, they were not necessarily efficient. Upon checking in, I requested a room change because mine didn't have plug sockets next to my bed. I had to come down to the counter twice because no one answered the phone. The problem got fixed, but it took like 40 minutes. They also didn't want to initially honor the 10% discount for food and drinks that Booking.com offered and I had to send them a confirmation email indicating that was the case. Food is definitely overpriced (seems to be a problem with this hotel chain). Nonetheless, the hotel is a beautiful property and these were just minor inconveniences. I would stay here again.

Dormí excelente! Las cortinas blackout te dejan descansar. El cuarto muuuy amplio. Volvería 100%.

Todo excelente!!

No tener nevera en la habitación

Muy bien!

Teniamos una graduación y pedimos unas batas para que nos pudieramos maquillar y asi no estropear el maquillaje y peinado y tardaron una hora en llevarlas

They place was very well kept. We felt secure in the facility. It was a good distance from the places we needed to go to.

The staff didn't explain the parking process. It was very inconvenient to have to go get our parking ticket stamped, at the front desk every time we would need to exit the parking lot.The ticket never worked, so we would have to call each time.

Great location. Good value for the price. There are better options for just about the same price or a little more.

Upstairs the restaurant had water leaking. It was raining hard, but the benedit if getting things fixed by major hotel chains is key to show their commitment to their brand as a top hotel chain in Mexico. Some decoration fixtures can be renovated with more updated ones. It is a comfortable hotel and again, it is a good value stay with a good location.

Clean, modern and close to everything

Room a bit small, but perfectly acceptable

Good location

Expensive with no value for money. Amenities and foood ordinary, rooms looked old and not particularly what one expects at this price point. Seemed cheap.

Very comfortable and friendly staff.

The gym smelled very weird.

Breakfast was excellent, fresh, organic eggs. Fresh juice

you couldn't walk to other restaurants

view

it was great

the staff was amazing

no fridge in room, very expensive room service

The size of the room

There was no coffee machine and no freezer in the room, also I received a message before my stay confirming I was able to check in after 1 pm but when I showed up at the accommodation they told me the room would be available only after 3 pm. The hotel looks abandoned a little bit.

Location Staff Friendly Clean Great great hotel

Maybe the parking charge and rate