フロントスタッフ‼️親切、フレンドリー。 同業者として嬉しくなる接客でした。

The property was luxurious and classy, while still looking traditional. It’s a beautiful hotel.

Can’t think of anything

Tout

Rien a dire

the room is spacious by Japanese standard, the hotel staff in the lobby area are all very polite and friendly, they have kept the Japanese reputation of hospitability while a small but worrisome number of other Japanese hotels' service seems to be declining in part because the increasing use of casual workers and foreign labors (you can lose money in your hotel in Japan today, which was unthinkable in the past)...hope Nikko Hotels keep the tradition of excellent service.

nothing really

ゆったり過ごせる客室

和朝食の開始時刻がもう少し早くしてほしい

The hotel was in a central location of Kyoto, within walking distance to popular places such as Gion and the Nishiki Market. The staff was incredibly helpful and friendly, pointing out where to get the best cherry blossoms viewing or even making dinner reservations. The room was huge (we stayed in a triple), particularly after experimenting Tokyo with much smaller rooms. The hotel also offered very convenient parking in the hotel basement for very reasonable price (extra). Breakfast was very generous, both in variety and quantity. We really liked the small gesture of dropping the daily newspapers on our room door.

We could not easily figure out how to "use the parking", beyond just parking the car. When we needed to exit the garage, we got stuck in the exit gate, not knowing what to do. The staff was very friendly explaining that they would "validate" the ticket after us paying the extra fees for the number of nights that we intended to park the car there. After that, everything was smooth. The restaurants in the hotel are upscale and priced accordingly, judging from our experience with the Teppanyaki restaurant (Hoen). The food was excellent but don't expect any Beniana kind of show, they keep it strictly professional to cook great food and serving you humbly.

Great location, clean and comfortable rooms. Executive floor rooms are very spacious with 3 twin beds. Staff were very nice and courteous. We extended our stay the moment we checked-in.

Restaurante excelente Quarto espaçoso