Hotel has excellent facilities as one would expect for a 4* hotel. It's very conveniently sited for all the major sites of interest on Merida.

The hotel decor was tired in places. The terrace was only accessible by steep stairs from the hotel or via a steep ramp outside which was part of the car park access.

The cleanliness of the room was not ideal for a four stars hotel. The service at breakfast was not adequately managed, as food was missing, there was no crockery or cutlery and, for example, the cheese was not being stored in a cool place as it was becoming dry with no quality. I had to set at a table which was dirty due to the fact that there was not enough staff to clean the tables and prepare them for the next guests.

The location for exploring Merida Roman history on foot.

Well placed to walk to places of interest. Large ,warm and comfortable room. Helpful ,friendly staff especially on reception Convenient car park

The lift was a little noisy as the bedroom backed onto it I think but was not a problem.

The hotel was so loud A man was loud shouting after midnight

comfortable, good location with secure parking and helpful staff

Nothing

Cafeteria food is excellent quality and great value

Easy reach of some of the tourist sites. Restaurant on site, plus cafeteria.

Nothing

the art style of the room and inside building. Parking in the street in front of the hotel is free and was readily available.

Mediocre bed mattress. No plugs next to the bed. Non existing sound insulation. We had the pleasure to share our night with a group of teenagers and enjoyed their discussions and music tastes through our walls. Complaining to the staff was of little help to tame the noises. We were also bless to hear the water flowing through the pipes, with clarity. The hot water ran out for my partner shower. Upon notification of these discomforts at check out, the clerk offered us a sad look and apologies. My hours of sleep missing were not impressed by this level of customer care. Safe to say we will not come again in this place ever again.

rooms comfortable - good quality linen, bathroom large, hairdryer good. Its a nice hotel and have stayed before. Staff vey pleasant.

disappointed with choice in restaurant for dinner, and quality of food. Would not eat there again. breakfast buffet OK but hot choice was not hot. Surprised that cost of parking not included as it was last year,

Hotel is in a good area and an easy walk to the Roman ruins

The breakfast buffet seemed a little expensive for what they had.

lovely room, location good and great staff

As a 4 star would of expected shower gels and shampoos in the bathrooms and tea and coffee facilities

The location

They keep closing the swimming pool to accommodate the weeding parts

Location, great pool value fot money good food.

Room a bit cluttered and tired

Nice comfortable room. Very helpful friendly staff. Nice pool area and nice food in the terrace restaurant. Also plenty of car parking space.

Location,good food in the bar by the pool, staff helpful and friendly

Nothing