beautiful location. Amazing Onsen

a bit hard to get to

The location, the hot spring, including the fact that it was available all night (most of other hotels/ryokans close the onsen at midnight)

Perhaps an arrangement for men to be able to use the large outdoor onsen beyond 10 pm on some days could have been worked out. Also there were some issues with the WiFi in the room, we needed to ask them to reset the modem a few times (when we figured out the reason for not working) in order to be able to use it. Also cost was on our higher end for room only; had it not been for the discount from booking.com, we would have probably not stayed there...

- Excellent Location, right next to stream. - Ambiance including onsen facilities. - lobby. - service was excellent.

- Breakfast wasn’t that good. It is okay.

amazing onsen. lovely staff. good food.

onsen

none

Do onsen

Do restaurante

Beautiful outdoor onsen

The location was good between Shinhotaka and Kamikochi. I did not use the onsen, but it looked very nice.

When I checked in at 10 pm my room was not ready and I had to wait 20 minutes. I prepaid for the room and when I check in there was a sheet explaining in English that all I needed to do was leave the keys on the desk at check out. When I went to check out at 5:30 am they stopped me and told me to wait. 15 minutes later they said I owed 300 yen more for local taxes. This delay made me miss my bus and made me late all day. I am very frustrated with how the whole check-in and check-out process was handled. I would not stay here again.

Extremely clean, beautiful onsen/hot spring. Staff was very polite and accommodating. Will definitely go again

Exceeded our expectations. Room was spacious, a bit old but clean and had great mountain / river views. Japanese dinner course and breakfast were super delicious. Onsen also amazing. Totally recommended

Nice onsen. Lots of green around the hotel. Very good hair dryer in the room.

After 3 night’s stay late check out (at 12:00) was impossible. Restaurant food could be much better. Cleaning service enters your room without any notice (knocking). No cards ‘Do not disturb’. Omg, 2nd floor was completely dark at 9pm (that was scary when elevator stopped to pick up another person and the doors opened into the pitch darkness). Far from the bus terminal (buses go rarely). Didn’t really feel that anyone was happy to see me at their hotel.

Located in a very beautiful place, nice staff, convenient rooms and an amazing onsens. Must go!!!

The food was new to me and I didn't like it so much. But my friend liked it.