The woman taking care of the grounds was the best part!

Very difficult check in. But the stay was wonderful. The check-in gal is a darling asian lady who speaks NO english. But she's a hard worker keeping the property rustic and beautiful. We especially enjoyed the 6 kittens on the property she takes good care of. We'd stay here again but in a larger unit.

Clean, cozy and great service

This is a the perfect sized cabin for 2 to get away. The bed is extremely comfortable. The property manager is very sweet. VERY close to the heart of Big Bear.

Overall my husband and I enjoyed our one-night stay here. We got a bit confused because the email said we were in 5G I think, but after not being able to open the lockbox at cabin 5, the cleaning lady showed us that we were in cabin 4. A little odd. We liked that there was a mini fridge, a Fire TV, shampoo/conditioner/body wash and even earplugs. However, and I saw it mentioned before, the chimney REALLY needs to be cleaned out. The room filled with smoke even though the flue was open and made EVERYTHING smell like we had been camping. I can see why the smoke alarm has been removed. But we still had a pleasant stay and would recommend it (if the chimney gets cleaned).

Upon our arrival to our cabin, the key had already been taken out of lock box. Knocked on the door and a couple answered and said it was their room. I checked my reservation and co former it was my room. The property manager came out and called someone who I spoke with. I gave him my reservation number and he spoke with the couple in the cabin. Turns out the couple was allowed to check in early for the cabin they had booked for the next day. A whole day early. The manager on the phone apologized and stated he would upgrade us to a bigger better room if that was OK. I said I chose the room I chose because I like the layout of it but I would check it out anyways. It was almost the same layout, so I didn’t want to cause any more fuss and just accepted the room. The room was nice but the hot water quickly ran out when we tried to fill up the hot tub Jacuzzi inside the room. Also, the drain plug at the bottom of the Jacuzzi didn’t really do its job and allowed the water to drain quickly.

We love staying here, it was nice and cozy with the tub and fire. Walking distance to a great Latin restaurant, perfect romantic little getaway

Fireplace needs the chimney cleared. Cosmetic improvements woukd go a long way vs bandaid repairs. Snow off sidewalk would have been nice. Communication needs improvement.