Location and space. Garden. Dog friendly

We have a few constructive items to feedback to you which come from our own experiences of providing top level accommodation. Feedback could not be provided to you email address as it does not work! Sorry. 1. Kitchen bulb missing – no spares found. 2. Kitchen needs 8 x tumblers and possibly some plastic tumblers for little ones to avoid any issues with glass. 3. Dining room curtain pole RHS is coming off. 4. Candle batteries all need changing and some appear to be leaking so not something a customer will wish to touch. 5. French doors are VERY hard to open – really should be serviced now… 6. Lounge – long pole coming off RHS 7. Lounge – lights flicker on/off/on sometimes. 8. Dining room – 2 bulbs missing, therefore quite dark in the evenings. 9. Need 8 x mats for 8 people – one of your slate place mats appears to be missing? 10. Need 8 x coasters at the table to protect it. 11. Twin room – LIPS light missing the lid and a battery. We searched for this, found it and replaced the batteries, taping the lid on. 12. Twin room – we found the lid under the bed but when we moved the bed it was very very dirty underneath – a periodic deep clean including skirting and under beds needs to be scheduled. 13. Bath/Bedroom – under bed drawer broken. 14. Ensuite Bathroom – no anti-slip mat could be found. 15. Shower/Toilet – Sink taps drip and the taps rotate making turning them off difficult. 16. Ensuite Bathroom – Sink taps drip (a lot) and especially the hot tap which is wasting a lot of hot water. 17. Shower/Toilet – the Power Shower does not always start. Seem to work only about 33% of the time. The pump might need a service or replacing? 18. Kitchen Toaster does not work RHS, probably should be replaced to be safe. 19. Twin room under bed drawers broken. 20. Although there was plenty of hot water it is extremely hot, needs a warning or thermostat lowering. 21.

EVERYTHING! I dont really want to write a good review because now we have found this wonderful place we don't wanna share it! Truth is...GIna and her team made sure everything was perfect. Our visit was wonderful just way, way, way to short! The moment we drove through the gates our stresses just flittered away like restless butterflies. The house is huge yet intimate at the same time which seems daft but true.The rooms are so comfortable and homely. The garden.....oh my...that garden!!🥰 Sadly for our visit the weather wasn't great so we were not able to take full advantage of the stunning and enormous grounds that this lovely abode sits amongst. Honestly it was like walking round a park not a garden. Simply devine! Gina's team made sure the house was immaculate ready for our arrival. Crisp white linen adorned the beds and plump pretty cushions waited patiently for us to snuggle into in the lovely lounge. Gina had thought of everything even down to a delightful welcome basket with chocolates, tipples and lots and lots of information about the local area. Our lovely host had also written info about the house in a very detailed binder. Things like how to set the heating,which doors were temperamental,where the spare light bulbs were kept that kind of thing. Everything was Superb and we can't wait to return! Rhona, Alan & Michael Thomson (stayed 3rd-6th August 2023)

Having to leave! We only had a few days at Elmtree but next time we WILL be staying longer for sure!!

Well equipped, comfortable beds & super outside space.

Bathrooms not fully functional. (Only) Shower was unpredictable & hand basin taps in both bathrooms need attention ie difficult to turn on/off

Gina was extremely helpful on the occasions that I contacted her prior to our stay. We were given an earlier check in time at our request and Gina recommended some family friendly pubs for a birthday meal. On the back of Gina's recommendation we had a lovely meal at The Waggon at Halam. The property was well stocked for all eventualities, from extra bedding to slippers to umbrellas to a picnic basket to torches. The property and surrounding land were well planned and made for a really relaxing break. The property information folder contained all the information that we required with regards to the housekeeping for the property, for example information re heating, bin collections etc.

The only negative was the level of cleanliness. The kitchen although well stocked was a little bit disappointing in terms of cleanliness. I appreciate that you are relying on the previous occupants to leave the kitchen clean and tidy but it could have done with a once over. We were left a dirty dishcloth, the oven door was dirty with steaks where something had run down it and when we opened the fridge to put away our own food there was some dried up grated cheese on the floor that had been hidden by the fridge door. In the living room there were some hula hoops (we didn't take any with us) dropped behind the corner sofa. Please don't think that we went searching these things out, my son happened to be looking over the back of the sofa and commented. In addition there were a lot of high level cobwebs. Please don't think I am being ultra critical ( I work in infection control so am probably more tuned into these things) because we had an amazing stay and would recommend to others. If I had one suggestion it would be for there to be more mirrors, make up and full length, in the bedrooms.

Large property, large garden and lovely view over the hills.

Windows not been cleaned, property was tired and not very well maintained. First impression was that property had been empty for a while.

Location was central to meet our sightseeing needs. Garden was AMAZING, house very tidy and full of nice ornaments. Water pressure was excellent, filled the bath in minutes and the shower was big and powerful. New carpets were cosy and the utility room was my dream!- I’m a professional cleaner 😆. Sofas in the lounge were very comfortable, beds were so comfortable we looked forward to sleeping! Bedrooms were good sizes but the large bedroom was huge! Dogs were happy and content, they enjoyed the occasional slanging match with the neighbour’s pooch!

No toilet roll on arrival, needed to go to the shop before unpacking! No toys or play equipment for kids in the huge garden nor the house itself, would say the whole package is better suited to adults rather than kids. Not enough drinking glasses, had to buy more, no child safe cups, glasses or crockery. Broken glass under the garden furniture when we moved it (out the way of the BBQ smoke). (New) carpets looked clean but when I hoovered them after a few days (dogs) they had lots of stuff in them which wasn’t our mess, so looks like the cleaners do a quick tidy rather than deep clean.

The property was very spacious and had everything we could possibly need during our stay, the garden was huge which was great for our fur baby to run around and the location was beautiful and incredibly peaceful.

location garden was amazing the outlook over all the fields privacy

the borders weren’t secure enough to let my dog roam freely as he could have easily got out. The gates were a little tricky The double beds could have easily been king size. Back door was difficult to lock. limited amount of pots and pans.