The room was very clean. Even though we had only one set of towel and sleep clothes, the staff quickly brought more.

The windows were not see though, so we couldn't enjoy the view in the 12th floor.

I surprised when check in. We have to pay 150¥ extra for each person for onsen fee even we won’t use it because Japanese rule. it is small coins but we won’t happy as it isn’t notice before on booking website. I went to many hotel before with onsen but the fee included in room fee. I found the details about onsen fee on hotel’s website only. Staff speaks Japanese only so it hard communicates for me.

Onsen, that’s the only thing I like

1. Hidden fee They charged me 150 yen more per night for the onsen. I have to pay regardless I use their onsen or not. The fee it’s not a big deal. What I hate is the hidden fee. They must include it in the showing price in Booking. I will send a claim email later to booking customer service. 2. The unfriendly male receptionist. Welcome me were 2 receptionist, the old lady was really nice, but the old men - the one who did the check in procedure for me - treated me in a cold way, making me feel uncomfortable. 3. The room is way too small. No space for me to put my stuff.

The room is new and clean

None

Location was great and bed was super comfortable.the onsen was small but nice.

Room was quite small, even more than expected.