We had a great stay. The staff was wonderful and the landscape was very nice at the hotel.

We stayed here because this is where we stayed 5 years ago and loved it, but it’s went downhill quickly. No cleaning service was provided for our entire 4 night stay. There were 2 or 3 friendly employees and the rest acted annoyed when you ask them anything. We also watched a drone hover around our balcony until we spotted it, and it was flown away. The grounds and gardens that used to be so pretty have been neglected and are dirty and full of weeds. It’s also almost impossible to find parking. The view from the room was nice. The air conditioner worked. So there’s some good.

Nice place, easy access to beach. Our view was okay, paid for ocean, got view of mainly lower roof with someone's dirty clothes tossed out. I was surprised by the filled in pool. pics online indicated it was a pool in the courtyard. There are two nice pools on property. Staff was nice. Easy in and out, some parts of the building are showing age, online it inferred the room was new in 2024, but nothing overly impressive. Beach was easy and clean, parking was safe with security guard overnight. Overall a good stay.

I'm sorry to say this was a poor experience, especially for what you pay to stay here. My family and I got two rooms. One of the rooms was not ready at check in and they made us wait for it to be ready before getting the key to the other room. They did not explain why it was not ready or apologize. In one room, the bed had blood stains on it and it took several hours and several requests to get new bedding, but they just dropped it off and left, instead of taking the dirty bedding and making the bed for us. The lighting in the rooms so bad, you can hardly see at times. Our phone didnt work at all. The body wash was out at the other room and it took a day and half and asking to see a manager to get some more (after many requests to housekeeping). We never got any housekeeping in the second room despite calling and going to the front desk to ask for it several times. By the end of the trip, we had no clean towels, no clean sheets, trash piling up everywhere (we had to find some bags on our own to take it out ourselves), no shampoo, no conditioner, no body wash, a broken phone still, and no bags to fill our ice bucket with. It was impossible to get ahold of a manager and when we finally got someone to bring sheets to the other room, they just left them on the bed for us to take the dirty sheets off and put new ones on. The pools never had lights on in the evenings or nights, even though they all came equipped with lights. The hotel itself is pretty run down and I'm not fancy.

My brothers and I decided to take a weekend getaway to the beach in the Fort Walton Beach area. I did a quick search on Hotels.com and found a great deal at the Four Points Sheraton hotel and was blown away by the staff and property. It looks a bit outdated on the outside but the inside was extremely nice. The bedding was comfortable and we were right on the beach! It was quiet and peaceful and there’s a bar and grill on the property. I forgot to mention upon arrival we were offered bottles of complimentary water too!! There was a buffet breakfast, which was a bit pricey in my opinion, but there were other options if you didn’t want the buffet. Overall I thoroughly enjoyed my time there and will definitely be back.

This hotel was exactly what we were expecting it to be. Definitely recommend

Wonderful , clean , friendly staff. Great access to clean nice beach and close to everything. Never even had to leave . Everything we needed was there . Great food fun times . Will be back

It was lousy since they lost our reservation and we had to find another hotel.

Property was very quiet. Easy access to the beach! If you looking for a quiet get away and steps to the beach this is your place for sure.

Beach front tower and lovely courtyard interior.

What I like about the property is you can walk right outside to the beach ocean view is beautiful however there was no cable the whole time of my stay arriving the front desk they did not even state that they did not have cable also found the next morning a one gallon of water up under the bed an iron did not work as well just soo very dissatisfied.

Parking is VERY limited . Had to walk such a long way because their covered parking only holds several cars . Rooms were okay , nothing fancy but clean and beds were comfortable . Towels smelled absolutely horrible! Didn’t care to try restaurants there or the bar area . For the price we expected more . Did enjoy the closeness to the beach but will spend a few more dollars and stay somewhere else next time

I stayed here with my family for spring break. The hotel appeared to be nice and right on beach. The staff was very friendly and I told my wife for the price, I think we made a great choice. However, after night number two, we woke up in the morning and noticed at the end of the bed where my feet were laying all night was a dried blood stain on the sheet. I immediately looked at my feet and legs to see if I was bleeding anywhere and after my wife examined me I discovered that these sheets were never changed. I slept in dirty sheets with someone else’s DNA. I was very upset! I called downstairs and spoke with the manager who offered me that she would change my sheets and we could get a free breakfast for me and the family. I got off the phone with her and spoke with her boss who advised me since I booked through a third party like Expedia there wasn’t much they could do for my awful experience. She later said she contacted Expedia and can give me a refund for one night, plus free breakfast, and a gift basket that had candy in it. I told my wife we will never stay here again!!!! I appreciate the free night and gift basket, but in my opinion that wasn’t enough for sleeping in blood all night!

Best experience like always.

It looks like some motel. Its very average.!!

I booked the property the Expedia and on the final day of our stay, before check-out, the front desk called to say that I had a balance and should not have been allowed to check in. I assured the clerk I would call Expedia to get the corrected information for the virtual card that was used to book the stay. Immediately after our talk, the front desk rep attempted to charge my card without permission. Aside from her inconsiderate and unprofessional behavior, the stay overall was great. The rooms were clean. They brought up additional towels upon request. The facility was very clean and comfortable. It's close to several restaurants, and the hotel that's on site was wonderful with very friendly staff.

More parking :(

Room looked dated but enjoyed the balcony and being on the beach staff was friendly and helpful

The room we booked was under renovation and had been for a while yet they still offered the room. The room they moved us to smelled of mold and old cigarette smoke with a view of the courtyard, and the other room was looking at the parking lot. The reservation was canceled by the hotel upon check-in. I am still waiting for a refund.

Originally, we booked an ocean front room but upon arriving our room was experiencing upgrades and we were given push back. They let us check in and then after arriving from dinner suddenly the “hot water” was out to the entire tower. We were swapped rooms and the room we were given was filthy! Dirt and dust particles all over the bed, couch, and walls. I wouldn’t recommend this hotel to anyone until they make the proper changes to operations. I’m currently dealing with being charged for both rooms for the one night. It hasn’t been pleasant at all. I gave this 2 stars because the night front desk clerk was nice.

We had prepaid breakfast for our stay. Ate o nly once. First day, they didnt have what we wanted to eat. Breakfast wait time is no less than an hour. Front desk staff wasnt helpful. Fora Shearton lounged property, no where near tye expected standard. Not staying at another Sheraton property. Would have been better at a Hampton!

The front desk clerk let us check in early and check out late. The breakfast buffet was extensive, fresh, and delicious. We were walking distance to the beach and restaurants. It is off season, but the pool and the hot tub were open. Staff were friendly and helpful. I’m

Good like I expected. Price was right

Only reason not a five is that the property is getting a little dated and showing it’s age. All things considered, I would return though. Oh, and there is no included breakfast, they charge $20 per person for breakfast.

Staff were pleasant at check-in and check-out. Location is right on the beach. Hotel amenities were clean and well maintained. Would book a stay again.

Before our trip we read the many reviews. Concerned regarding the negative comments. However we were absolutely pleased with accomadations. Very clean, no bugs, comfortable clinate co trol in the roo, beautiful beach/ ocean review. We wete even lucky to checkin way before the normal check in time.

I was really disappointed in the condition of the hotel I stayed here before a while back and it was good.the standard of this hotel has somewhat lessened over the years.

We requested early check in, even paid extra for an earlier flight because it did not seem like it was a problem. When we arrived we we’re informed that they would not start checking anyone in until 4:00. We were not the only people in this situation. So there is about a half dozen families wandering around for 4 hours. One of the gentlemen pointed out to the front counter that there is no way all the rooms are just magically clean at 4 and there had to be rooms becoming available prior to that but the front desk stood firm on the 4:00. Kicker is the bar in the lobby was not even open. The building could use some maintenance. Housekeeping supposedly only comes every other day but the never showed up. Ran out of toilet paper, towels, everything and had to call them On a more positive note the location was really nice. The oceanfront rooms are right on the ocean. Shopping and restaurants within walking distance.

Perfect location with the beach right outside our balcony! Short walk on beach to dining and shopping. Delicious food and fun drinks. Clean room. Would love to stay forever!

I really appreciated how quiet it was. Hotel was clean. Staff was friendly. My family will definitely stay there again.

It was all we needed for our stay. The only thing was one bed was full of sand and when we asked for new sheets they were dropped off and we had to make the beds. No one cleaned the room the whole time we were there but we were not in the room much. Liked the parking garage.

Place was desperate need of cleaning and painting. Management needs to do a better job of cleaning the place up. Also, front counter would not give change for washing machine.