Actually I want to give it Full star but theres something I'm not understand from fungtionality of Online Booking either straight from Accor group website or Hotel.com, I was booking far away before day I should check in thru hotel.com , room Non smoking and paid, but when my wife check in front desk said the room are not avaible ,even the person in front desk must check again the booking that I Made, back and forward, and end up with room in the smoking floor. Like or this like we accept that room even I respect they service to over us Spray and clean odor on the room. They said they can't find us the room in non smoking area because they had big group, it should be a problem because we book the hotel far away before our date. Basically this hotel have nice location, hotel staff nice, variety food in the break fast

The staffs were friendly and approachable, service was good. However, this hotel seems to be near a mosque which affects our sleep as it was loud and clear when they do their prayers during midnight.

I have few novotel this hotels service as good as the one in malaysia

Great location. Well maintained hotel. Efficient front desk and hose keeping employees. Safe environment and nice people in Bandung.

Room are clean and nice environment. Only breakfast need to be improve at least more choices.

Room are clean and nice environment. Only breakfast need to be improve at least more choices.

Family friendly hotel, equipped with kids activities such as hand painting,also they have a unique check in counter for kids. Wide spread of breakfast, staffs were all friendly & helpful. Fast room service. Complimentary iron service due to inavailability of iron board. Highly recommended.

Staff was helpful and polite. Good breakfast.

Room was clean and staff were very friendly, especially at the restaurant.

lovely stay. good service from all staffs. nice breakfast. Front desk very kind and helpful. especially Miss Fuji.

lovely stay. good service from all staffs. nice breakfast. Front desk very kind and helpful. especially Miss Fuji.

room spacious and breakfast wonderful

Nice

Nice

Ive always enjoyed my stay at Novotel hotels. Was not disappointed!

I've always enjoyed my stay at Novotel hotels. Was not disappointed!

The service we received was outstanding, The staff tried their best to cater to our requests. We had a wonderful and restful stay in Novotel.

The hotel is located in the central of city. just 15 min from airport. Room is nice and clean, Breakfast is good, the service is excellent.

The hotel is located in the central of city. just 15 min from airport. Room is nice and clean, Breakfast is good, the service is excellent.

Location is good. Istana Plaza Mall about 700 m to go if like to eat at mall nearby or Bandung Indah Plaza Mall less than 1km. The breakfast is nice and staff quite efficient. The only bad experience is after long trip and decided to eat at hotel restaurant. The mee gorang is not hot at all when my wife ate. She told me not warm too, but just finished it since hungry and want quickly go up room to rest. I feed back to the staff whom serve us,but we too tired continue and pay quickly go up the room. Room is quite spacey, but lack of those power switch for 3 pin plug. Overall okay.

Location is good. Istana Plaza Mall about 700 m to go if like to eat at mall nearby or Bandung Indah Plaza Mall less than 1km. The breakfast is nice and staff quite efficient. The only bad experience is after long trip and decided to eat at hotel restaurant. The mee gorang is not hot at all when my wife ate. She told me not warm too, but just finished it since hungry and want quickly go up room to rest. I feed back to the staff whom serve us,but we too tired continue and pay quickly go up the room. Room is quite spacey, but lack of those power switch for 3 pin plug. Overall okay.

The location was convenient. Sadly the spa was closed when I was there.

Room is spacious and clean. Breakfast a lot of variety. Nice place to stay. Will recommend my friend.

It was a great stay and the food qas lovely. Would definitely come again.

Service was outstanding!! However facilities within the Hotel could have been better.

Service was outstanding!! However facilities within the Hotel could have been better.

Clean room, toilet etc but the toilet has a strange smell. Not sure what it is, doesnt go away

Helper was resting in hotel room, went out with son for lunch. Helper call & said in hospital, hotel staff send her. I’m really touched & appreciate especially Ms Itan. She have all the experience to share with the staffs, what they should do even she’s not around. The staff even call to see how is my helper. Thank you to the whole team. All the best & God bless!

The location close to culinary place

The staff are Super nice. Hotel is clean and quiet nice to stay.

Buffet breakfast was ok, tasty. Not much variety but it taste nice. Bathroom was a bit weird when there's no place to hold/put soap,shampoo other than floor

Our group of 16 had an enjoyable stay over 2 nites, no complaints