Good hotel, will come back again

there was mold in the sink, no swimming caps provided and wasn’t let into the pool. most staff doesn’t understand english

there was mold in the sink, no swimming caps provided and wasn’t let into the pool. most staff doesn’t understand english

difficult to get a taxi

Nice room, view just soso but overall is good

Used 4 times but this hotel was just OK. Nothing special. Reception can be crowded and slow. Service was good but the room was just about OK and clean. Area was not bad. Some shops but nothing special. This hotel is good for a very short stay. Wouldn't recommend long stay.

Used 4 times but this hotel was just OK. Nothing special. Reception can be crowded and slow. Service was good but the room was just about OK and clean. Area was not bad. Some shops but nothing special. This hotel is good for a very short stay. Wouldn't recommend long stay.

Pleasure stay

We were very excited to stay at the Twelve at Hengshan. When you first come in you are impressed by a great looking lobby. Our first disappointment was to learn that the pool was out of order without much of an apology. We proceeded to the room expecting a luxurious room but were again disappointed. The bathroom is in fact very nice but the main room itself was very underwhelming. It was a large room but the decor and style were quite lacking and i would not call this a luxury room in a luxury hotel. The concierge was not very helpful either when we were looking for restaurants (didn't know about the ones across the street) or when we needed help with a taxi.

We were very excited to stay at the Twelve at Hengshan. When you first come in you are impressed by a great looking lobby. Our first disappointment was to learn that the pool was out of order without much of an apology. We proceeded to the room expecting a luxurious room but were again disappointed. The bathroom is in fact very nice but the main room itself was very underwhelming. It was a large room but the decor and style were quite lacking and i would not call this a luxury room in a luxury hotel. The concierge was not very helpful either when we were looking for restaurants (didnt know about the ones across the street) or when we needed help with a taxi.

Great location and neighbourhood. Super convenient connecting to Line 1 on the metro being right next door. Very good detail in design and overall a quiet hotel during my stay

Very modern room, love the light system. Great bed, only issue was a toilet that ran all night

Very nice room with good amenities, very comfortable. Convenient location, pretty streets in the neighborhood. Very peaceful garden. The pool area is beautiful. Room service is not so good, and expensive. Many bars nearby at night, but not enough eateries for a quick and good bite.

Very nice room with good amenities, very comfortable. Convenient location, pretty streets in the neighborhood. Very peaceful garden. The pool area is beautiful. Room service is not so good, and expensive.Many bars nearby at night, but not enough eateries for a quick and good bite.

This is a great hotel located in a chic part of Shanghai close to both Xujiahui and Jing’an Temple. Hotel itself is very new, modern, well appointed. The staff professional and friendly. Every reason to want to return, and I will

A beautiful first class hotel in an off the beaten track area. The highest tech hotel room I’ve ever seen. Great beds. Skip the overpriced breakfast.

A beautiful first class hotel in an off the beaten track area. The highest tech hotel room I’ve ever seen. Great beds. Skip the overpriced breakfast.

Good, Safe and Convenient The staff are friendly and professional

Good, Safe and ConvenientThe staff are friendly and professional

This hotel is close to the subway station and facilities is very nice!! I'll stay in here again!!!

The hotel is in the old French quarter of Shanghai which has lovely trees, and is close to a beautiful park and convenient subway.

I stayed her for 5 nights. I wasn't sure about the location but liked the photos on Expedia. The hotel is beautiful. The staff is amazing. There were a few things I wasn't happy about. The first one is the pool. The water was really cold, and the water in the hot tub part was not hot. Seems trivial, but the pool was one of the reasons I chose this hotel. Secondly, we wanted to try the buffet, but it was not available. May have misread the in room information, but we were disappointed. A BIG problem which is not the hotel's fault is that getting a taxi in this area is a nightmare. It took us at least 20 minutes on two occasions to get a cab, once with the help of a staff member. Very frustrating. I am not sure why this is, but it is.

I stayed her for 5 nights. I wasnt sure about the location but liked the photos on Expedia. The hotel is beautiful. The staff is amazing. There were a few things I wasnt happy about. The first one is the pool. The water was really cold, and the water in the hot tub part was not hot. Seems trivial, but the pool was one of the reasons I chose this hotel. Secondly, we wanted to try the buffet, but it was not available. May have misread the in room information, but we were disappointed. A BIG problem which is not the hotels fault is that getting a taxi in this area is a nightmare. It took us at least 20 minutes on two occasions to get a cab, once with the help of a staff member. Very frustrating. I am not sure why this is, but it is.

I stayed her for 5 nights. I wasnt sure about the location but liked the photos on Expedia. The hotel is beautiful. The staff is amazing. There were a few things I wasnt happy about. The first one is the pool. The water was really cold, and the water in the hot tub part was not hot. Seems trivial, but the pool was one of the reasons I chose this hotel. Secondly, we wanted to try the buffet, but it was not available. May have misread the in room information, but we were disappointed. A BIG problem which is not the hotels fault is that getting a taxi in this area is a nightmare. It took us at least 20 minutes on two occasions to get a cab, once with the help of a staff member. Very frustrating. I am not sure why this is, but it is.

This hotel is located at the heart of the French district, best of Shanghai. Within walking distance to nice restaurants and subway. We asked the hotel to arrange airport pickup, they sent a nice Mercedes. When we arrived, someone walked us straight up to our room, while others helped with luggage. Room was huge and clean. The architecture is comtemporary. Breakfast buffet was i think $40/ea, it was an extensive buffet with Eastern and Western choices. We used the pool- heated and HUGE! And clean. While we were swimming 3 lifeguards were there watching for us. Overall the service was EXCEPTIONAL throughout. Staff is fluent in English. We also took some time and had a tea time in the courtyard. Was a very nice experience. I will definitely stay here again next time we are in Shanghai!!

Amazing! Just amazing! You will not regret spending your time in Shanghai at this hotel.