I am not one to ever leave a bad review. However, this hotel should be rated a 2-star hotel not a 4 star hotel. The hotel is not very clean and the mattresses are very hard. My family and I thought we were sleeping on the box spring and checked to see but it was in fact the mattress. During a pandemic, all hotels are not allowed to have house keeping come into the room during the time of the stay. There were no “do not disturb” available to us either for this reason. When we left the rook and came back, our room was tended to. Clothing we had perfectly laid out on the bed for easy organizing for our evening was moved off the bed and put on the floor in a ball as if they were being discarded for laundry, in fact it was all items we had laid out on the bed, and the bed was remade made. This made us very uncomfortable as to who may have been in the room given the uncertainty of cleanliness because of COVID. The walls are very thin and you hear everything at all hours of the night. If you want to have a restful a d comfortable stay I would not recommend this hotel. We were all exhausted and in pain because of the lack of sleep and comfort because of the beds. The staff however During checkin, was very nice!

This is not a 4 star hotel! The hotel is very outdated. We have booked a room with a port view but all you see from the room is a parking lot with a small canal, the rooms that had the port view were on the left side of our rooms and when we asked the receptionist she said that this was the port view. Rooms are very small and the bed was uncomfortable. Breakfast was ok, I wouldn’t pay $15 for it. The only positive thing about this hotel is the location is excellent!

The location was great and the building beautiful Clean and friendly staff.

The lady who did our check in was excellent, she was friendly and efficient. She was helpful and gave us tickets for the casino next door - free champagne offer if you spend 10 euros - we came out 40 euros up and enjoyed the experience.

The front desk person was rude. I gave him 50 Euros for taxes and he gave me 45 back in coins and was very upset at me. Then he gave me the worse room possible. The room was dirty and had huge cobwebs. The bathtub and sink contained long black hairs. They refused to clean the room or give me another room. The hotel was empty so he could’ve given me a clean room. I don’t know the language so I was very vulnerable. The next morning I showed the front desk ladies photos of the cobwebs and trash outside the room window. They seemed not to care. In the morning at 8:30, they started repairing the elevator which woke me up from a sudden sleep. Overall it was one of the worse hotels I’ve stayed at.

Everything you need in the room, hd tv, clean good beds, all you need in the bathroom. Room pretty old though. Nice staff and breakfast ok

Breakfast was awful and this is a 2 star hotel that accidentally got 4. Very disappointing but nice view and quiet room

I found it in need of updating not very clean It had 4 stars on the front it didn’t have 4 star Quality . The swimming pool was very dirty And the breakfast was very poor

Everything was great and most of the staff was incredible, but the manager on duty during our check out was extremely rude, unprofessional and yelled at us like children. All other staff we encountered went above and beyond to help make our stay a great one, especially the night desk worker who was so kind to us when we didn't get in until 3 am because of a transportation snafu at the women's world cup game. We called the front desk to request a late check out due to the late night arrival and were told we could check out two hours later. When we arrived at the desk the next morning, the woman in charge began yelling at us claiming that she had been calling us all morning (phone never rang) and that we were keeping her staff from being able to clean our room. She was extremely condescending and very rude to not only us but her staff as well. There is no way we would stay there again as long as she is employed at this hotel, she is a complete nightmare.

We enjoyed it. No air conditioning, but the temperature in the room was fine. We were there before the summer season began, so not sure whether noise would be a factor with the windows open during the summer. The staff was helpful and friendly. We stayed in Trouville-sur-mer so we could take some day trips to Omaha Beach and Le Harvre; it was a good location for that and also was a cute beachfront town on its own.

It was great! Quaint hotel, clean and great service. Beautiful town!

The staff were amazing and helpful!!! Beautiful location and rooms were just what were expected and needed!!

The hotel running down elevator unservice 1 unit/

Nice location. Nice ocean view. Surrounded with many restaurant.

Photos on expedia website very différent than reality

terrible hospitality ! awful service staff are dreadfully rude ! i want a refund !

Sinply perfect

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Not the standing of a 4 stars😬

Breakfast was great. Service was excellent. Rooms were quite tight. Barely room to move with 3. Great area and very walkable.

Nice, clean a d Friendly hôtel..

Nice, clean a d Friendly hôtel..

Close to amenities and Deauville. The room was of a decent size and correctly equipped. But some stains on the walls of the wc were quite disturbing. The lobby would need to be modernised.

No A/C. Put us in a room not located in the hotel. No internet access in room. Bathroom smelled like urine.

we checked in late after midnight and the staff was very helpful. there was a bar at the reception, mini bar in the room, swimming pool we could see from the window. our room had a nice view of the beach as well since we booked an ocean view room. perfect experience for a weekend get away. if you're going with your boyfriend/girlfriend, there's no way you can't like this place.

We knew it was close, but hadn't realised it was at the back of the casino. A 'no entry' sign put us off the direction. 'Beach Hotel' is a good clue. It is part of same building as casino. We had only one night here, but liked Trouville enough to consider returning.

Guys there is no was that is a 4 star hotel! Plaster cracking on one wall, damp patches on the other, paint peeling off and a power socket hanging out of the wall in the bathroom!