Breakfast was Luke warm with only one set of tongs for 4 food items. Potato Scones were like tortilla chips they were so overcooked. Spout on tea pot was broken, mismatched cups on table, food on salt and pepper pots. Lack of care and attention to detail.

Soft play swimming great & room nice

Bit disappointed for what we paid for the hotel. It was lovely downstairs but although the room appeared clean the less obvious areas required a good dusting. There was also no fridge which we have had in all the hotel rooms we have stayed in in recent years. The buffet breakfast was an also disappointing. On the first day the hot food was not hot and was slightly undercooked. Second day was acceptable but the third day it was overcooked, particularly the bacon. However all staff we had dealings with were very pleasant and helpful. The swimming pool and leisure centre was also excellent.

Very clean

Room was good but bathroom lacked counter space. Breakfast service was spotty.

Amazing resort. 3 hotels, big pool, toboggan, waves. Cinema, ice skating ring, 3 restaurants. My son loved this resort.

We had a fantastic stay. Hotel was amazing and staff were extremely friendly.

The hotel was fantastic, the room was really clean and spacious, the new shower was amazing. The breakfast was really nice. The staff were very friendly. Would highly recommend it

Amazing stay at the Mac Donald resort! Really friendly staff 😊

Great experience. Fabulous room and service. Loved the pool area. Would stay again.

Macdonald hotels used to be much more pleasant to stay in, but the touch of class just isn't there anymore. Our bathroom was dirty, the bedding had tears in it, there were no sockets next to the bed, the shower water pressure spluttered and scalded me every so often, the supposed sofa bed for my daughter was actually a camp bed... The resort itself was ok, although with just one slide the pool was lackluster. The team did make an effort to put in events for the children but we didn't bother using them as we really just wanted to explore the beautiful surrounding area. There was lots of choice at breakfast time but none of it was especially tasty.

Tired overall but excellent facilities for children and reasonable value. Staff are mediocre but I would gladly return.

The hotel is in desperate need of an upgrade. The beds are comfortable & clean but the furnishings carpets etc are in a bad state of repair. The Bedside lamp continually flickered on & off & made a spark! We were given wrong information twice about the time that the swimming pool opened which in turn meant we missed the time to go in for the flumes & wave machine to be on at! So 2 very unhappy grandchildren indeed! We had been informed that breakfast was served until 10.30 but when we got there at 9.55 & they were finishing the service. All they could offer was making us 2 plates of anything left lying in the hot plate (so we received 2 plates of cold bard bacon sausages eggs (which you could bounce off the floor cold everything!)! We did get some fresh tea though !!! We then asked when we take our grandchildren to the soft play area could we buy a coffee there & maybe some kind of food/croissants/ sandwiches etc & the receptionist Sofia said oh yes you will get coffee etc there - low & behold nothing there & the assistant on the soft play desk said oh they stopped serving there weeks ago & she had apparently been told they were going to put in vending machines! (Ashame the receptionist of the hotel didn’t know this?)! Unhappy indeed we were with our (planned) fun time of swimming & having fun at the pool then going to soft play which the 2 kids enjoyed 👍 So, lastly the advertised kids play in the craft room was just a ‘help yourself’ not at all organised so we are unhappy.

Absolutely disgusting. Definitely not 4 star more like 2 star.

The room and the hotel itself was very dated, but the breakfast each morning was delicious. A real highlight for our 4yr old son was the soft play and swimming pool.

This hotel needs renovation and a more pleasant staff. They were treating us rudely all over our stay, since check-in, when they refused to provide 2 keys for the room, even we were 4 people in the room! Sounded like all employees were in a hurry to finish their jobs instead of creating a good experience for customers. Rooms need serious renovation, the carpet is covered by dust when you look under tables and behind the beds.

Wonderful stay with my 4 year old son. A great campus with swimming pool (wave machine and flume a huge hit!), play park and the kids disco in the evenings were fantastic. Centrally located to the town with plenty of parking for a great base for an aviemore adventure holiday

Staff were all incredible - friendly and helpful! Hotel itself is very dated though and made room seem like it needed a good clean!! and therefore not good value for money in my opinion! Breakfast wasn’t great either with all stations again seeming untidy.

Bar staff awkward and poor.

Perfect location, and plenty activities to do.

Poor from start to finish. Handed schedule of activities which was incorrect both times we tried to access the pool. Sons bed was for a toddler and despite requests wasn't changed. Breakfast poor and staff rude. Was promised a call from the manager, but I'm still waiting. Hotel was full of tourists, who I felt most sorry for if their was their first impression of Scottish hospitality.

Amazing stay, the hotel was spotless, the staff very helpful and friendly, great service and do much to entertain the family. Great for all ages.

Lovely walks hotel was well equipped with things to do

The food was good , bar prices for a 4 star but actual hotel is not 4 star. Very dated rooms. Quite grubby tbh Hotel needs investment to bring it up to date. Swimming changing rooms quite grubby. Broken lockers etc Staff where nice as was the food. Again 4 star prices.

Staff were outstanding from the receptionist to the restaurant staff. Property needs a bit of modernisation. No USB points in our room. TV does not provide smart apps or casting. Swimming pool was good but it takes last entrance at 19:15. As one of the main features I would have thought it would be open later. Also in the morning opens at 8. Not much use for early swimmers and at that time the flume was not in operation. Summary, staff are amazing, management needs to consider facilities

i didnt stay as there was no room booked for me and the couldnt get back on there system so we had to come back home again which is a 2 hour drive to come back home to perth, no room available, and systems down didnt make me two happy ive always booked with exedia but i think i might be changing my mind, could i please have the money put back on to my card that i used please thanks jacqui bloice 39 mill street stanley perthshire ph14lz

As a disabled first the access to rooms etc was very tight! Could not fit scooter in lift for dining / breakfast so had to have breakfast in the bar! Husband had to run up and down stairs getting my breakfast first and then his own. By time he returned I had finished.

Check in was running late due to a laundry issue. We were offered a free drink which was appreciated. We were then told we had been given an upgrade which again was very much appreciated. However, when we got to our room it wss less than we expected from the non-upgrade room. Light flickered in the bathroom, fousty smell, safe didnt work, our bed had hairs on it, cheap metal bunk beds for the kids, room right at the road in the car park so very noisy, mirror covered by tv. Overall, for the price we paid it wasnt great. My husband explained the issues to reception and they said they would sort them out and look to move us the next morning. They came to change our bedding, sprayed air freshner and we never heard from them again. On check out, i explained our stay was just okay and the man replied, "oh thats great, good to hear". We felt that management didnt have a care in the world. The room was nothing like the photos. The bathroom looked older than I am. We had booked the family room with the sofa bed as our daughters love to share a bed but got bunk beds in our "upgraded" room instead. The activity centre sounded great on paper but turns out it was a young lady at a desk who sat on her phone and explained we could play around the rooms. Pool was good fun and the cinema is huge. Breakfast in aspects was delicious. This resort has the potential to be amazing but until it is, we wont be returning unfortunately.

We stayed in room number 2332 for 5 nights. The service was pathetic. Out of 5 nights only once our room was cleaned . The toilets were not cleaned as part of the room service . After exploring our drives at the highlands we always came back to a dirty room . I would never advise anybody to stay in this property. There are limited dining options in and around the property.

Overall very good and was impressed by the quality of the food

nice and friendly staff. food and drink excellent. let down buy dated rooms in need of upgrade

After a shaky start, my son and I had a great 1 night stay. The room was not as described on the app when booking, as the Family Room "king size bed and double sofa bed" turned out to be a king size bed and kids single foldout bed. After discussing this with reception, we were moved to a twin room which suited our needs. Either Hotels.com or the hotel need to correct the description of the Family Room facilities. The rest of the hotel and facilities were OK, but looking a bit tired and needing upgrading in some areas, our bathroom handle was loose and kept falling off.