Stayed for 1 night with my son who was competing at a sports tournament the following day locally, so more of a convenience trip/stay. Car park was a little limited though I did manage to park. The appearance from outside was nice and the welcome from the gentleman at the desk was friendly and pleasant, though don't expect there to be a Reception Desk (it was a table and a guy with a laptop)! But got our room key quickly which was good. The bar area looked quite good and general appearance of corridors and the room were OK and the place was clean. I just found there were some little things like pain peeling from some walls and skirting boards, extension leads being used instead of there being sufficient sockets, the TV aerial was a bit dodgy and signal went in and out, stuff like that. The air cooling unit was also not the best (they made a point of stating it was not an air conditioning unit) which made for an uncomfortable sleep (as it was a very hot night). Breakfast in the morning was nice and check-out staff were again pleasant and friendly. Overall, it was an OK stay for what we needed. I have a voucher which meant I paid about £45 for the room that night, which was about right. Would I have paid the full £90 something pounds? Probably not.

I use this hotel regularly - it is reasonable and the staff are nice and friendly, rooms are good as is the facility

The staff were amazing . Always keen to help … they couldn’t do enough for us . Breakfast was delicious as was the salmon salmon . The only slight downsize is there was an un pleasant smell in the bathroom .. probably drains ? But it didnt spoil my stay . Will definitely stay again .

Maybe in was unlucky with my room but I found the room to be lacking anything to make this a “fabulous“ rating. The decor was patched up and tired, the floor was dirty in places and the ‘worn’ designer look was more through neglect than intentional. The bathroom was really the main disappointment with broken tiles, mould and broken fittings. My room overlooked the car park of the JD gym and McDonalds. The noise of the loud exhaust enthusiasts at 4am wasn’t appreciated - no fault of the staff who were very helpful and professional.

When we arrived the receptionist had to leave for an emergency, leaving the catering/housekeeping team to explain to waiting customers and arrange cover. They kept us informed and supplied us with drinks while we waited. Wayne arrived after a short wait and was very apologetic for the inconvenience. He checked us all in quickly and efficiently. We found the hotel to be clean, comfortable and the room well layed out. Complimentary breakfast had plenty of choice. I cannot praise the staff enough especially Shannon who was very knowledgeable of the area and adviced us of best way to travel to Birmingham. Of course Wayne who had to come in on his day off and cope with the customers that had been waiting to check in and Anj, who I believe is the owner, who came to cover staff shortages. We wouldn't hesitate to stay here again, which we probably will in the near future.

The few staff we met were very pleasant. Breakfast was quite good - variety was excellent but utensils, glassware and tables were dirty (not just uncleared). Thankfully there were only a handful of guests at breakfast as it would be hell if crowded as the area is small and most seating looked uncomfortable (they'd call it trendy). Our twin bedded room was tiny - not helped by cramming 2 chairs and a stool into it. There was hanging space for 4 items but not a single shelf or drawer to place anything else - I guess they expect business travellers to use their suitcase as storage. There was a bulky and very noisy air-conditioning unit fixed to the window - and if you had the bed which was just 3 inches from it, you were freezing!! The stay was OK but we wouldn't go back again - we'd rather pay an extra tenner and stay at Premier Inn down the road. The late night fire alarm was probably not their fault.

We booked in March hotel.com cancelled this booking the day before by email that went into my junk so no room for us when we arrived. We were offered a room out of commission as it was rain damaged, we were grateful as no option but it stank of damp.

We stayed in room 111 and had family staying in other rooms. Every member of staff we met were lovely, friendly and polite. The room was very clean but there was a few things a bit off. Bits of black mould in the shower, silverfish in the bathroom, Bulb missing from the big light on the ceiling and the bedside spot lights way too bright, which made getting ready for a funeral difficult as I am a bit short to be leaning over the bathroom sink to access the mirror. The breakfast was lovely and bountiful there was some nice touches.