Another great stay. Service is great. They even called me the day before to check my arrival time to ensure my room was ready. Room was comfortable and well maintained. Gym in the basement was being renovated, but the rest of the spa was looking great - especially the Turkish bath. Out of all places I've stayed at in it's price range, I would say this is the best. If you aren't looking to spend an arm and a leg at something like The Milestone, you can get a similar experience here.

Elegant hotel on a quiet street close to amenities. Very good

I adored our stay at the Bentley. Such a grand old hotel with sumptuously comfortable rooms, attentive and professional staff and a delicious Afternoon Tea option. I plan to make the Bentley my London base on future trips.

The rooms are in a terrible condition and filthy. Carpets are terribly stained, curtains are dirty, headboards are stained, shower floor and door are covered in lime/silt, most of the room surfaces were dusty. Housekeeping forgot to service one of the rooms one of the days. 2 towels were stained (not by us), so we put them in the bath to be replaced. Housekeeping simply hung them up without replacing. Used a glass to dissolve some medicine. Housekeeping did not remove it, they just turned it upside down to pretend it was clean. This was all after we complained to management about the state of the rooms. It’s such a pity because the hotel is in a good location and rooms are big, but it feels like you’re staying in a gross motel. The other reviews are too polite when they say that the rooms need a refresh. They need to be completely refurbished!

Great neighbourhood

Parking is at the nearby Millennium Casino Hotel. It presents well, especially if you like red velvet, gilding and marble!

No one in the Bar, closed early

Enjoyable stay, rooms a little on the tired side (and very hot as air con wasn’t working) but staff very good - for a central London hotel it was great value