The room itself was clean and the beds were comfortable. The room is either an icebox, or a heat box, no in between. The rooftop bar/lounge is NEVER open. The membership package is a farce. Restaurant.com is a fraudulent company that cannot be used anywhere (BBB rating is suspended due to fraudulent non-payment to its suppliers and advertised restaurants are suing them, as well as most of the restaurants they advertise are either no longer in business). The city pass savings are overstated (only save $20 over the direct website, and you have to join other memberships just to use the membership benefits you already were forced to pay for. A total waste of money just to be able to advertise a lower hotel rate on the front end. and EVERYTHING the hotel uses a loophole to avoid having to comply with. The front desk staff is pretty rude to the customers as well.

it was a nice getaway in the city- the hotel was awesome- I'll repeat the experience

Two broken tiles produced 4 small roaches. Didn't capture photo due to the shock of them. They were very small. Hard time getting hold of property manager. Tried 3 times and was on hold 30 to 40 minutes each time. Did finally make contact on last day after 20 minutes.