Had to pay for parking not a good point should be part of the cost of the room, the room was small but had everything we needed for the one nights stay. Smile it costs nothing even if you don't really want to there 😊

Had to pay for parking not a good point should be part of the cost of the room, the room was small but had everything we needed for the one nights stay. Smile it costs nothing even if you don't really want to there 😊

Happy with our short stay. Room was large overlooking river, short distance into town for shopping and restaurants. Bed was soft but fine for one night. Bathroom now a shower room on the small size, not suitable for the larger person as toilet did not have enough space.

Happy with our short stay. Room was large overlooking river, short distance into town for shopping and restaurants. Bed was soft but fine for one night. Bathroom now a shower room on the small size, not suitable for the larger person as toilet did not have enough space.

An overnight stay on the way to a family event. Ample car parking, nice room and adequate, if uninspiring, restaurant. The level of lighting in the room was very low which was fine for relaxing but inadequate for working. Hotel staff were very attentive.

An overnight stay on the way to a family event. Ample car parking, nice room and adequate, if uninspiring, restaurant. The level of lighting in the room was very low which was fine for relaxing but inadequate for working. Hotel staff were very attentive.

The room was perfect and the staff friendly and helpful.

The room was perfect and the staff friendly and helpful.

Lovely stay like always, room warm and cosy, very clean, staff friendly and helpful when requesting a room type. house keeping also very attentive.

Lovely stay like always, room warm and cosy, very clean, staff friendly and helpful when requesting a room type. house keeping also very attentive.

Hotel was lovely, the privilege room was very nice, would definitely stay again. However access from the car park was a pain. I also paid for parking and they sold the space to someone else so I had to pay in a public car park elsewhere. They also didn't check me in when I arrived. I came back that night and they had no record of me even though my stuff was in the room and I had a key. They were friendly and helpful sorting it, but having issues in the first place was a pain.

Hotel was lovely, the privilege room was very nice, would definitely stay again. However access from the car park was a pain. I also paid for parking and they sold the space to someone else so I had to pay in a public car park elsewhere. They also didn't check me in when I arrived. I came back that night and they had no record of me even though my stuff was in the room and I had a key. They were friendly and helpful sorting it, but having issues in the first place was a pain.

Our tv didn’t work. And we were given another room very prompt

Nice hotel and close to the town centre where bars and restaurants are. Lovely breakfast with plenty of choice.

Nice hotel and close to the town centre where bars and restaurants are. Lovely breakfast with plenty of choice.

The entrance is very cool and beautiful!

Window had problem but it was quickly fixed. Out side view is very nice.

Window had problem but it was quickly fixed. Out side view is very nice.

I was told on booking that car park was included yet on arrival I was told no you have to pay another £10 for parking Arrived 9:30pm, was told we had 30 minutes to order food before the kitchen closed. Went to what I assumed was a bar to order food, the very clueless girl working there was "not sure" whether we could still order food. We told her reception said we had until 10. She then rang the kitchen to ask if we could have food. She then asked us what we wanted, we had to explain we need a menu first? Just ordered chips in the end, no sauce, no salt, no cutlery, no side plates, nothing just a tiny bowl of chips. Side door that led into carpark was left unlocked from saturday night until monday morning making us a bit nervous on sunday night as anybody could have wandered in. Sunday morning our room key wouldnt let us back in, went to reception & were told this was likely because we left our keycard too close to our phones - we didnt even have our phones with us. We were able to get back in the room then. But throughout the day the keycard wouldnt let us back into the room, a further 3 times we had to go back down to reception or get a housekeeper to let us in. This morning our keycard wouldnt let us back in AGAIN. We found the head housekeeper who came with her master key to let us back in. Even that didnt work and she had to go get another key to let us in. Annoying and bizarre. Nice and clean enough tho, lovely reception & housekeeping staff

I was told on booking that car park was included yet on arrival I was told no you have to pay another £10 for parking Arrived 9:30pm, was told we had 30 minutes to order food before the kitchen closed. Went to what I assumed was a bar to order food, the very clueless girl working there was "not sure" whether we could still order food. We told her reception said we had until 10. She then rang the kitchen to ask if we could have food. She then asked us what we wanted, we had to explain we need a menu first? Just ordered chips in the end, no sauce, no salt, no cutlery, no side plates, nothing just a tiny bowl of chips. Side door that led into carpark was left unlocked from saturday night until monday morning making us a bit nervous on sunday night as anybody could have wandered in. Sunday morning our room key wouldnt let us back in, went to reception & were told this was likely because we left our keycard too close to our phones - we didnt even have our phones with us. We were able to get back in the room then. But throughout the day the keycard wouldnt let us back into the room, a further 3 times we had to go back down to reception or get a housekeeper to let us in. This morning our keycard wouldnt let us back in AGAIN. We found the head housekeeper who came with her master key to let us back in. Even that didnt work and she had to go get another key to let us in. Annoying and bizarre. Nice and clean enough tho, lovely reception & housekeeping staff

The hotel was lovely friendly staff had no problems with hotel in the morning we took our things to the car in hotel car park somebody broke into my car stole my jacket and kindly left a bottle of wee on my front seat so my advice is do not park in hotel carpark

The hotel was lovely friendly staff had no problems with hotel in the morning we took our things to the car in hotel car park somebody broke into my car stole my jacket and kindly left a bottle of wee on my front seat so my advice is do not park in hotel carpark

Room was so hot and didn’t sleep very well

Room was so hot and didn’t sleep very well

Hotel was very grubby would not recommend

Hotel was very grubby would not recommend

Great hotel and location on problem was the noise from other guests till 2am

Great hotel and location on problem was the noise from other guests till 2am

Made it all the way to the Mercure Hotel in Bedford. For a Birthday Party. Hotel at first i though was a block of Flats. But nicer inside than out. And a nice walk by the river. Situated just by the large bridge over the river. Check in was easy and got to my room and noticed that the rooms next to me the door between the two rooms was a jar and could see the person in the next room he had just checked in as well. so washed my hands in bathroom sink went down stairs and told the Receptionist about the room door problem and she got the duty manager to come and have a look then noticed my sink was blocked so had a word with the duty manager who said he would try and sort.it. When i got back from my Birthday party the Receptionist called me over to say they could not fix the sink so gave me another room. Which was good of them so well done to them. The new room was nice checked the bed for dust mites ect and was clean ish. no need to get the can of dust mite spray out. nice comfy bed. And nice bathroom was able to adjust the shower in a few seconds. Breakfast plenty to go at but like other places with infa red lamps only the Sausage in the hot range was hot Hash Browns luke warm Bacon Mushrooms and Tomatoes cold. .Two coffee machines which was good and a range of Tea bags. Toaster with thick bread Fruit Juice Cerials, Fresh Fruit, And Pastries and muffins. and Small jars of Jam Marmalade and honey which was a nice touch. Staff again at Breakfast nice. Check out easy.

Made it all the way to the Mercure Hotel in Bedford. For a Birthday Party. Hotel at first i though was a block of Flats. But nicer inside than out. And a nice walk by the river. Situated just by the large bridge over the river. Check in was easy and got to my room and noticed that the rooms next to me the door between the two rooms was a jar and could see the person in the next room he had just checked in as well. so washed my hands in bathroom sink went down stairs and told the Receptionist about the room door problem and she got the duty manager to come and have a look then noticed my sink was blocked so had a word with the duty manager who said he would try and sort.it. When i got back from my Birthday party the Receptionist called me over to say they could not fix the sink so gave me another room. Which was good of them so well done to them. The new room was nice checked the bed for dust mites ect and was clean ish. no need to get the can of dust mite spray out. nice comfy bed. And nice bathroom was able to adjust the shower in a few seconds. Breakfast plenty to go at but like other places with infa red lamps only the Sausage in the hot range was hot Hash Browns luke warm Bacon Mushrooms and Tomatoes cold. .Two coffee machines which was good and a range of Tea bags. Toaster with thick bread Fruit Juice Cerials, Fresh Fruit, And Pastries and muffins. and Small jars of Jam Marmalade and honey which was a nice touch. Staff again at Breakfast nice. Check out easy.

There is no bottle of water in the room or minibar. They just put some coffee or tea. At least there should be a bottle of water that is being served by smaller hotels nowadays. They removed all the phones and put an application card for any need in the room. I tried booking a taxi via this app. 30 minutes before I arrived at reception. There was no taxi, even the receptionist was unaware of my need.

There is no bottle of water in the room or minibar. They just put some coffee or tea. At least there should be a bottle of water that is being served by smaller hotels nowadays. They removed all the phones and put an application card for any need in the room. I tried booking a taxi via this app. 30 minutes before I arrived at reception. There was no taxi, even the receptionist was unaware of my need.