The room had a distinct smell (cigarette?). I asked for a different room and the other room had the same smell.

Beautiful area and the room was clean. The hotel smelled fresh and the room was very comfortable

Beautiful area and the room was clean. The hotel smelled fresh and the room was very comfortable

Decent Breakfast buffet. Quiet & safe neighborhood. 20mins away from Dallas Love Field Airport. Def will stay again.

Decent Breakfast buffet. Quiet & safe neighborhood. 20mins away from Dallas Love Field Airport. Def will stay again.

the place was good didnt have an issue with it. the only thing i didnt like much was the lack of various options in breakfast. I think it was a too simple. If i had to come back near by i would still stay here again, rooms were great. I did like the plenty space to park.

the place was good didnt have an issue with it. the only thing i didnt like much was the lack of various options in breakfast. I think it was a too simple. If i had to come back near by i would still stay here again, rooms were great. I did like the plenty space to park.

It was very comfortable pleasant overnight thank you…

I arrived with having booked a roll in shower to ensure my deficits did not cause an accident. To my dismay, I had a tub with rails and not a roll in. I booked my stay via Hotel.com. You need to update for ADA accessible options needed by individuals in my situation. I want to suggest that the venue add two more roll in showers. As well, I would suggest shower stalls so that you have more accessible for clients that would prefer a stall as opposed to a tub. I was advised that had been though a renovation. For Addison TX, I would have to say that this facility needs more work with a higher caliber of work force. the boot strap budget did not do the property justice. It looks like lipstick was applied to the pig. I finance this type of situation. This is a C- property that should be an A-minus property.

I arrived with having booked a roll in shower to ensure my deficits did not cause an accident. To my dismay, I had a tub with rails and not a roll in. I booked my stay via Hotel.com. You need to update for ADA accessible options needed by individuals in my situation. I want to suggest that the venue add two more roll in showers. As well, I would suggest shower stalls so that you have more accessible for clients that would prefer a stall as opposed to a tub. I was advised that had been though a renovation. For Addison TX, I would have to say that this facility needs more work with a higher caliber of work force. the boot strap budget did not do the property justice. It looks like lipstick was applied to the pig. I finance this type of situation. This is a C- property that should be an A-minus property.

Place was relatively clean, didn’t love the roaches. But then again, it is Texas

Staff was friendly, checkin was smooth, busy weekend in the city but hotel was quiet and accommodating. Comfortable stay need more elevators

Place was relatively clean, didn’t love the roaches. But then again, it is Texas

Staff was friendly, checkin was smooth, busy weekend in the city but hotel was quiet and accommodating. Comfortable stay need more elevators

Excellent

Excellent

Room was nice and clean ; breakfast was really good

Room was nice and clean ; breakfast was really good

Great room and loved the breakfast in the morning. We had noisy neighbors on the second night but other than that we enjoyed the stay. Bed was divine and the bathroom was very clean.

Great room and loved the breakfast in the morning. We had noisy neighbors on the second night but other than that we enjoyed the stay. Bed was divine and the bathroom was very clean.

Good

Clean

Quiet

Great

I enjoyed my stay was a nice safe area, but upon checking in there were bugs lying all in my daughters room, and the customer service was not very friendly or accommodating for the inconvenience.

I enjoyed my stay was a nice safe area, but upon checking in there were bugs lying all in my daughters room, and the customer service was not very friendly or accommodating for the inconvenience.

Such a very nice hotel. Perfect hotel for a family stay, alot of dinings options around.

Such a very nice hotel. Perfect hotel for a family stay, alot of dinings options around.

Amazing

Amazing room

Hotel is nice, comfortable with a good breakfast. After traveling 13 hours, I arrived at this hotel to checkin Friday night. The lady at the desk, Lilly, obviously didn't want to be there. Her personal phone call was on speaker, and she didn't greet me or give me eye contact for several moments. Though I was standing directly in front of her, I was ignored, so I told her my name and that I had an online reservation. There was a glitch in my reservation, and instead of trying to help, her attitude became very harsh, and she didn't care if I stayed or not. After paying for my room, she handed me the room key. As I reach for the keys, she verbalizes my room number. I am a female traveling alone on business AND SHE LETS EVERYONE KNOW MY ROOM NUMBER!! I could not believe it, and I told her that was unsafe and very unprofessional to let everyone hear the room number of any guest. She became angry at my comment, so I recorded a video of her with my phone. She tried to swipe my water bottle and purse off the counter and told me I was bullying her. I asked to speak to her manager, and she harshly told me I could talk with her on Tuesday when the manger would be back at the hotel location. Lilly was on duty the next night. I apologized to her and said I was tired beyond tired when I checked in and if she took my exhaustion for being mean, I apologized. "I've been in PR for many years, and I know how people are" was her reply. I won't return. There are other choices with No Lilly

Hotel is nice, comfortable with a good breakfast. After traveling 13 hours, I arrived at this hotel to checkin Friday night. The lady at the desk, Lilly, obviously didn't want to be there. Her personal phone call was on speaker, and she didn't greet me or give me eye contact for several moments. Though I was standing directly in front of her, I was ignored, so I told her my name and that I had an online reservation. There was a glitch in my reservation, and instead of trying to help, her attitude became very harsh, and she didn't care if I stayed or not. After paying for my room, she handed me the room key. As I reach for the keys, she verbalizes my room number. I am a female traveling alone on business AND SHE LETS EVERYONE KNOW MY ROOM NUMBER!! I could not believe it, and I told her that was unsafe and very unprofessional to let everyone hear the room number of any guest. She became angry at my comment, so I recorded a video of her with my phone. She tried to swipe my water bottle and purse off the counter and told me I was bullying her. I asked to speak to her manager, and she harshly told me I could talk with her on Tuesday when the manger would be back at the hotel location. Lilly was on duty the next night. I apologized to her and said I was tired beyond tired when I checked in and if she took my exhaustion for being mean, I apologized. "I've been in PR for many years, and I know how people are" was her reply. I won't return. There are other choices with No Lilly