Had an issue with the room heater and engineering came and fixed it quickly. Casino play was great slots seemed to be loose enough to enjoy long play without losing to much. Concert was very enjoyable.

Was so quiet and private, I loved it. Thank you.

Was so quiet and private, I loved it. Thank you.

Not so clean room. Paper outside of trash can from previous stay. Room smelled bad

Not so clean room. Paper outside of trash can from previous stay. Room smelled bad

the room was okay but dated. The bathroom shower rod fall down which was difficult to put back up since I am short. the towels were laying on the bathroom floor as if they fell down from the towel stand. Otherwise it was nice.

The room was very dated and banged up even though it was advertised as newly refurbished. Paid for a riverfront view and ended up on the second floor so not much of a view. The windows were so dirty that the view was compromised. No one greeted us when we arrived or left so we used the automatic check. AC hardly worked so we spent a little time as possible in the room. Bed pillows were small and so lumpy we all woke up with sore necks. Definitely wouldn’t recommend and will not be staying here again

The room was very dated and banged up even though it was advertised as newly refurbished. Paid for a riverfront view and ended up on the second floor so not much of a view. The windows were so dirty that the view was compromised. No one greeted us when we arrived or left so we used the automatic check. AC hardly worked so we spent a little time as possible in the room. Bed pillows were small and so lumpy we all woke up with sore necks. Definitely wouldn’t recommend and will not be staying here again

the room was okay but dated. The bathroom shower rod fall down which was difficult to put back up since I am short. the towels were laying on the bathroom floor as if they fell down from the towel stand. Otherwise it was nice.

we like the hotel seemed to think that if you have a dog you don’t want a nice place to stay. the furniture was old missing parts and broken there was a fridge in a little cubbi closet on the floor not plugged in or even near a plug. Very disappointed…

we like the hotel seemed to think that if you have a dog you don’t want a nice place to stay. the furniture was old missing parts and broken there was a fridge in a little cubbi closet on the floor not plugged in or even near a plug. Very disappointed…

Had our daughter’s wedding here and had a great time! Beds were comfy - some of the rooms were out dated but didnt care cause we had a blast! Who spends time in the room anyways? It was clean and no weird smell so that’s a win! Way better than Don Laughlin hotel!! They had terrible service and horrible beds - o and the In person gaming was so fun at Harrahs! Dealers were amazing! For sure going back!

Had our daughter’s wedding here and had a great time! Beds were comfy - some of the rooms were out dated but didnt care cause we had a blast! Who spends time in the room anyways? It was clean and no weird smell so that’s a win! Way better than Don Laughlin hotel!! They had terrible service and horrible beds - o and the In person gaming was so fun at Harrahs! Dealers were amazing! For sure going back!

They nickel and dime you. For checking in a couple of hours early, they charge me $13, as soon as we got in the room, my kids wanted to know how fast the wifi was so they used a tablet and a phone to log in and check, after that i had to pay to connect my laptop even after they logged out. The hotel registers the device connected first and that's it for the whole stay. It doesn't matter if you don't use that device. As a business owner myself, i would focus on giving your customers value instead of trying to get an extra $20. People would come back and spend more money.

They nickel and dime you. For checking in a couple of hours early, they charge me $13, as soon as we got in the room, my kids wanted to know how fast the wifi was so they used a tablet and a phone to log in and check, after that i had to pay to connect my laptop even after they logged out. The hotel registers the device connected first and that's it for the whole stay. It doesn't matter if you don't use that device. As a business owner myself, i would focus on giving your customers value instead of trying to get an extra $20. People would come back and spend more money.

Rooms were ok but needed to be cleaned again. Bathroom had weird stain on wall and urine stains on the floor. Bathroom also had a strange sewer smell. Found several hairs in the bed.the room has the possibility to be nice. We checked out early

Rooms were ok but needed to be cleaned again. Bathroom had weird stain on wall and urine stains on the floor. Bathroom also had a strange sewer smell. Found several hairs in the bed.the room has the possibility to be nice. We checked out early

Planned trip as a get away for my wife and I. Booked a king bed and got queens, booked a river view and got the desert view. Really a dissappointment when I book a month ahead and when i get there nothing is as it was booked.

Planned trip as a get away for my wife and I. Booked a king bed and got queens, booked a river view and got the desert view. Really a dissappointment when I book a month ahead and when i get there nothing is as it was booked.

they charged extra for the pool and lake saying its an extra $18.99 per day....excuse me but that lake closes before pm which is check in and also the pool was not open . we were charged $40 more for things that werent used. Also room service never came around to tidy up the room ....we called them 3 times. bathroom was filthy as soon as we went in . asked them to clean the dirty nasty stuff in the restroom . they were kinda accusing us of it being gross but we explaind we just arrived. horrible horrible experience

We booked at Harrah's for the convenience of attending a concert that was on site. Not only was there NOT designated parking for guests, there was no one guiding traffic, OR space enough to park in order to check-in. The valet attendant was very rude and unaccommodating as well.

they charged extra for the pool and lake saying its an extra $18.99 per day....excuse me but that lake closes before pm which is check in and also the pool was not open . we were charged $40 more for things that werent used. Also room service never came around to tidy up the room ....we called them 3 times. bathroom was filthy as soon as we went in . asked them to clean the dirty nasty stuff in the restroom . they were kinda accusing us of it being gross but we explaind we just arrived. horrible horrible experience

We booked at Harrah's for the convenience of attending a concert that was on site. Not only was there NOT designated parking for guests, there was no one guiding traffic, OR space enough to park in order to check-in. The valet attendant was very rude and unaccommodating as well.

Needs to be cleaner , housekeeping never went in to do beds or change sheets .

Needs to be cleaner , housekeeping never went in to do beds or change sheets .

Stayed the night for a Riley Green concert. Great experience all around. The concert was on property, plenty of parking, the resort did a great job overall of managing the crowd, etc. Would definitely do this again. Riley Green was great!

Stayed the night for a Riley Green concert. Great experience all around. The concert was on property, plenty of parking, the resort did a great job overall of managing the crowd, etc. Would definitely do this again. Riley Green was great!

Property was clean and comfortable. Pol area was well appointed. The only thing that could have been better was if the room had a small refrigerator.

Property was clean and comfortable. Pol area was well appointed. The only thing that could have been better was if the room had a small refrigerator.

Ivy my personal concierge was answering my questions throughout my stay and responded to my texts promply. Really enjoyed the beach front. Love that theres a separate adult pool/jacuzzi here.

Ivy my personal concierge was answering my questions throughout my stay and responded to my texts promply. Really enjoyed the beach front. Love that theres a separate adult pool/jacuzzi here.

I was given a room that had not been cleaned, then given a room with a door that didn't close properly. I asked to repair it, but they didn't. I had to ask to clean my room and they didn't bother to vacuum. Mold in the bathroom. The shower had no door, water flooded bathroom floor. Management would only give me an extra floor mat, they are aware that it's a horrible setup. I had a daybed for a couch/chair that served no comfort at all to sit in. The hot tub was down for repair, which had been down for weeks prior to my stay, but it was mentioned when I booked. Awakened by buzzing alarm at 6 am Sunday, no apologies. The food choices were limited. Guy Fierri's Mexican was WAY overpriced. Smashburger was good and priced right. Difficult to get servers to get drinks while gambling, often taking 40 min. or longer. I had choices of hotels, I will not stay at Harrah's again