The property was in a great location, close to shopping and dining. The staff was incredibly pleasant and friendly. The rooms were a little outdated, and there were some imperfections in my bathroom, such as a cracked shower and tiles. Other than that, it was a good stay for my first time in St. Charles.

I had an amazing stay thanks to the wonderful staff!

I had an amazing stay thanks to the wonderful staff!

Excellent property and staff, the only thing that held back a 5 star rating was the very high pet fee. Would recommend this hotel with that exception.

Excellent property and staff, the only thing that held back a 5 star rating was the very high pet fee. Would recommend this hotel with that exception.

Great place!

Great place!

My card was charged twice and due to the conscience, Becca made it up and I am happy how she dealt with the matter despite my card took 2 weeks to refund the charge. Big shout out!

My card was charged twice and due to the conscience, Becca made it up and I am happy how she dealt with the matter despite my card took 2 weeks to refund the charge. Big shout out!

The convenience location

The convenience location

This was the best experience I have ever had at a Courtyard Marriot. My friends and I just stayed here for one night as we passed through on a road trip. Paula at the front desk was such a gem! She made us feel so welcome. She gave us water and offered suggestions of things to do and see. She walked us to the courtyard in the back and just showed true hospitality. The rooms were nice, the lobby was clean, and the location in St. Charles was great, but Paula is really what made the stay stand out. Thank you so much!

This was the best experience I have ever had at a Courtyard Marriot. My friends and I just stayed here for one night as we passed through on a road trip. Paula at the front desk was such a gem! She made us feel so welcome. She gave us water and offered suggestions of things to do and see. She walked us to the courtyard in the back and just showed true hospitality. The rooms were nice, the lobby was clean, and the location in St. Charles was great, but Paula is really what made the stay stand out. Thank you so much!

The staff was wonderful. Not only did they check you in, they followed up with you to make sure everything was going well. I have never seen such great customer service for a one-night stay.

The staff was wonderful. Not only did they check you in, they followed up with you to make sure everything was going well. I have never seen such great customer service for a one-night stay.

It was nice

It was nice

Nice property

Nice property

It would have been nice to have a small bar where you could unwind at the end of the day. I have stayed at many Courtyards with a bar.

It would have been nice to have a small bar where you could unwind at the end of the day. I have stayed at many Courtyards with a bar.

Great location! Plenty of walking available if you like. Lots of shopping and restaurants nearby. Near main roads but very quiet and safe area. Staff was extremely accommodating with making sure we had a handicapped accessible room. Very pleased with the room, staff, location. Full breakfast every morning is included. I will most definitely stay here again

Great location! Plenty of walking available if you like. Lots of shopping and restaurants nearby. Near main roads but very quiet and safe area. Staff was extremely accommodating with making sure we had a handicapped accessible room. Very pleased with the room, staff, location. Full breakfast every morning is included. I will most definitely stay here again

I was here one night for business. I was put in a handicapped adjoining room which I was not happy about but I did not say anything. I wanted to switch rooms but I was tired. The next day I discovered bed bug bites on my leg. I have had bed bugs before and knew exactly what they were. Without a doubt I got them in that room. I called the hotel and they said they would tell the manager. I called three times that day and got no real answers. Finally spoke to someone in charge and they said they’d look into the matter and call me the next day. I never got a call the next day and finally called myself. I spoke to a very unsympathetic manager. He said they examining the room and found no evidence. Essentially my word against theirs. I understand bed bugs can happen anywhere. But to not even receive an “I’m sorry” is unacceptable. I am now worried I brought them into my home.

I was here one night for business. I was put in a handicapped adjoining room which I was not happy about but I did not say anything. I wanted to switch rooms but I was tired. The next day I discovered bed bug bites on my leg. I have had bed bugs before and knew exactly what they were. Without a doubt I got them in that room. I called the hotel and they said they would tell the manager. I called three times that day and got no real answers. Finally spoke to someone in charge and they said they’d look into the matter and call me the next day. I never got a call the next day and finally called myself. I spoke to a very unsympathetic manager. He said they examining the room and found no evidence. Essentially my word against theirs. I understand bed bugs can happen anywhere. But to not even receive an “I’m sorry” is unacceptable. I am now worried I brought them into my home.

Clean and quiet. Would definitely stay again.

Clean and quiet. Would definitely stay again.

Bed was uncomfortable. Poorly done repairs. Booked for a business trip for 2 nights. Stayed only one.

Bed was uncomfortable. Poorly done repairs. Booked for a business trip for 2 nights. Stayed only one.

Convenient, best staff, bar, bar food And breakfast. Love the carpet in hallways. Our room was great but time for carpet change. I’m sure it’s on the list. We will be returning in May!😀

Convenient, best staff, bar, bar food And breakfast. Love the carpet in hallways. Our room was great but time for carpet change. I’m sure it’s on the list. We will be returning in May!😀

The staff was not friendly upon our arrival, had to wait around 10 minutes to check-in, since there was no attendant at the front desk. The pool is small and ICE COLD, we had mentioned the pool was cold to the staff and no changes were made. I was not made aware at check in that the entire hotel was undergoing carpet/furniture cleaning during my stay. At 8am in the morning the following day of our arrival, housekeeping slid a note under the door with the notification that a third party service would be entering our room to clean the carpet and furniture. I found that extremely unprofessional; I should’ve been notified upon check in. The snack bar/breakfast was not open once during our stay. On our day of check out (check out time being noon), housekeeping attempted to enter at 9am. Overall, I wouldn’t recommend.