Terrible experience

Amazing!!!

Amazing!!!

Overall a nice place to stay

Overall a nice place to stay

The staff was very helpful and courteous. We had a wonderful time and stay at this property.

The staff was very helpful and courteous. We had a wonderful time and stay at this property.

Original impression when walking in is really good. It only gets worse from there. Majority of the staff doesn't care about the customer. Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves. Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you. If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.

Original impression when walking in is really good. It only gets worse from there. Majority of the staff doesn't care about the customer. Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves. Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you. If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.

Stayed for the first time on this business trip.

Stayed for the first time on this business trip.

Room was big and clean. Bed and pillows nice. Staff was so nice and helpfull. The duty manager organiced taxis and gave phone number if something happens during the day and I needed help. Food in the hitel restaurant was good.

Room was big and clean. Bed and pillows nice. Staff was so nice and helpfull. The duty manager organiced taxis and gave phone number if something happens during the day and I needed help. Food in the hitel restaurant was good.

My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.

My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.

the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.

the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.

Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.

Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.

Shower room to old. For shower 🚿 broken a little You should change it...

Shower room to old. For shower 🚿 broken a little You should change it...

Run down rooms Bored staff

Run down rooms Bored staff

Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.

Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.

Calm Serene Place

Calm Serene Place

Relaxing stay

Pleasant Stay

Excellent pool view room

Excellent pool view room

I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning. He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property . My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception. Such a horrible service i will never book this property again. Horrible service specialy Yoginder singh he dont know how to treat guests