It was an absolutely horrible experience. From the point of check in until our voluntary early departure, we never felt welcomed, appreciated, safe, or any friendly nature del any of the staff. The rooms are not as advertised both size and view wise. The keyed my car and overall I say STAY away from this place.

It was an absolutely horrible experience. From the point of check in until our voluntary early departure, we never felt welcomed, appreciated, safe, or any friendly nature del any of the staff. The rooms are not as advertised both size and view wise. The keyed my car and overall I say STAY away from this place.

Very confortable hotel well located. Bar and restaurant close early (aboyt 10 pm)

Very confortable hotel well located. Bar and restaurant close early (aboyt 10 pm)

Rooms are in good condition and spacious. Outside areas are in dire need of maitenance.

Rooms are in good condition and spacious. Outside areas are in dire need of maitenance.

Very friendly staff, they gave us good guidance about what to do. Very clean and close to the center of Puerto Varas. Sadly the access to the backyard was not open I guess because of the season. I enjoyed reading the poems in the walls.

Very friendly staff, they gave us good guidance about what to do. Very clean and close to the center of Puerto Varas. Sadly the access to the backyard was not open I guess because of the season. I enjoyed reading the poems in the walls.

Great stay. Friendly personnel. Great location

Great stay. Friendly personnel. Great location

The Hotel was nice, and the staff super helpful. The rooms, corridors and façade of the building could use a renovation. I couldn’t believe that the Tv at our rooms was so old (20 years ) and that the AC system wasn’t working properly for a hotel in this price range. These details didn’t take away from our experience, thanks to the dedicated staff. I would come back.

The Hotel was nice, and the staff super helpful. The rooms, corridors and façade of the building could use a renovation. I couldn’t believe that the Tv at our rooms was so old (20 years ) and that the AC system wasn’t working properly for a hotel in this price range. These details didn’t take away from our experience, thanks to the dedicated staff. I would come back.

No friendly reception, but mess all was great. Good menu, good wine and good food. The hotel is old and request a little make up, regarding to get an upgrade

No friendly reception, but mess all was great. Good menu, good wine and good food. The hotel is old and request a little make up, regarding to get an upgrade

Great, A

Great, A

Excelente, full recomendable

Excelente, full recomendable

Oldie, bad condition

Oldie, bad condition

The hotel had been closed for more than 2 years so they didn’t do any maintenance and the hotels conditions were poor

The hotel had been closed for more than 2 years so they didn’t do any maintenance and the hotels conditions were poor

Great location and hotel is in great condition but cheaper rooms overlook the drive and it is very noisy. Food is ok but go out. My only issue no air con & hot . They have portable but they sound like a jet plane raking off in your room

Great location and hotel is in great condition but cheaper rooms overlook the drive and it is very noisy. Food is ok but go out. My only issue no air con & hot . They have portable but they sound like a jet plane raking off in your room

Enjoy Puerto Varas is a beautifully designed hotel perfect for couples, business travelers or solo travelers. Both the common areas and private rooms are extremely spacious and the furnishings are dreamy. Service was excellent, as well. We really enjoyed the breakfast buffet and gym/spa facilities.

Enjoy Puerto Varas is a beautifully designed hotel perfect for couples, business travelers or solo travelers. Both the common areas and private rooms are extremely spacious and the furnishings are dreamy. Service was excellent, as well. We really enjoyed the breakfast buffet and gym/spa facilities.

What a great place- setting, room, service,spa, food

What a great place- setting, room, service,spa, food

Nice views and large rooms and up u til the 3rd night service was good. Unfortunately on our third night there was a big noisy private party in the area just beneath our room. We were told it would be over at 11:30 pm. We called at 12:15 and they said it would be over soon. We called again at 1:30 and complained. The party finally ended at 2:30 am so we could finally go to sleep. When we complained the next morning at check out the clerk was sympathetic and said we should speak with the manager. The manager wouldn’t look at us and told the desk clerk in Spanish that we were “liars”, saying the party was ndedat 11:30, even though she had t been on duty. We tried to be polite to her but she just told the desk clerk to get rid of us. She didn’t know that my wife and I both speak Spanish. Nice hotel but rude and terrible manager. Until they get rid of that type of manager we could not recommend. All we wanted was an apology

the view of the lake and volcano are amazing. i really enjoyed the staff friendliness

the view of the lake and volcano are amazing. i really enjoyed the staff friendliness

Nice views and large rooms and up u til the 3rd night service was good. Unfortunately on our third night there was a big noisy private party in the area just beneath our room. We were told it would be over at 11:30 pm. We called at 12:15 and they said it would be over soon. We called again at 1:30 and complained. The party finally ended at 2:30 am so we could finally go to sleep. When we complained the next morning at check out the clerk was sympathetic and said we should speak with the manager. The manager wouldn’t look at us and told the desk clerk in Spanish that we were “liars”, saying the party was ndedat 11:30, even though she had t been on duty. We tried to be polite to her but she just told the desk clerk to get rid of us. She didn’t know that my wife and I both speak Spanish. Nice hotel but rude and terrible manager. Until they get rid of that type of manager we could not recommend. All we wanted was an apology