Pool was nice. Bed was comfortable. Staff was great at check in.

. Our room was dirty. Floor was not vacuumed and the window was covered in hand/foot prints. The headboard was also covered in grease prints. We asked for a trash bag they said they didn’t have any which was when we were checking out.

Their website said they were "pet Friendly". I called several times to confirm, but they never answered the phone. When I arrived after a long day's drive, they would not give me a room because I had my pet dog with me.

The front desk guys were great Jalen and the guy he was training are very social and caring they need more people like y’all. Also got to meet late shift Mrs. Brenda you are a breath of fresh air, my child never talks to someone he does not know, and he warmed right up to you and smiled and talked like you knew each other for years!! Wow west Memphis ar you guys have a set of kind front desk staff!!! Rarely see this any more!! Will be coming back! Thanks Jalen and Brenda

Staff and breakfast

The address was wrong in the website booking.com Staff didn’t honor the price of booking.com. though it was a small difference but staff encourages to book directly with them.

Good

Clean and comfortable.

Too close to the highway. Too noisy. Direct tv quit working and the clerk told me to come down and they would give me another room. I was already settled and in bed at the time. I declined.

My son loved the bacon, eggs, and cinnamon rolls.

I had actually booked another hotel, but it was a bad choice. We left and came to this hotel. I believe the person working was Cameron. I explained what happened and he got us set up with a room and gave us a discount. He made us feel so welcomed. Then the next morning we were looking at the brochures and a very nice lady came over and gave us some information on the trolley to get to Dollywood. I think her name was Queen. She also got us set up with a membership. We will most definitely be coming back!! Thank y’all so much!!

I don’t think there is anything you need to do. Just keep doing what you are.