The location was OK

Room too cramped for travellers with suitcases

We stayed at this hotel 3 nights. The location and room in itself were quite good.

I was surprised when I arrived by the absence of waiting space, and the coldness of the ladies at reception. I felt really embarrassed to ask them a few practical questions as I first landed in Japan (how to pay for the subway, and how to buy a train ticket) because they clearly didn't want to do much efforts to answer. I had suppositions instead of answers. The same day, I found out that Ueno train station was indeed just an 11-minute walk straight down the road. I am pretty sure they knew it... That felt strange. We arrived at the hotel at 7:30 am, and the check in was at 3pm. We went to buy our train ticket, we had lunch, we walked around a good while, but at 12:30, I felt dizzy and completely exhausted after more than 40 hours traveling and a night spent in the airport, and it was 5 degrees outside and we didn't have access to our warmer clothes and no space to change (they didn't look happy when I asked them to take something I forgot in my luggage which was in the small room near the reception desk). So at 12:30 we went back to the hotel to ask politely if they could let us know in case the room was ready before 3pm, so we could have a rest. Instead of accepting, they said that the room is ready but the rule in Japan is that check in is at 3pm, so if we want it any time earlier, we have to pay extra. If I asked for early check in at 7:30 am when we arrived, I would understand, but in our present case, they just made my 10-year old and I wait on the only two chairs in front of the tiny reception desk until 3pm whereas our room was empty and cleaned already. That logics was quite hard to swallow... Maybe we are not used to rules that are so strict, usually reception staff let people in if the room is ready early... I tried to ask the manager (the other girl was really antipathic), but the rule is the rule. We didn't want to have a cultural clash...

Delicious Japanese style breakfast, comfy beds and included pyjamas were a nice touch

Nothing

Es net i silencios

Mida de l’habitació massa petita per 2 persones i per una estada de varis dies perquè no hi queps bé amb l’equipatge.

La tranquilidad, el silencio, el desayuno.

Creo que los filtros de aire estaban con polvo porque cada día encontrábamos mucho polvo en lugares que estaban limpios.

The location is great and central

Tiny room advertised as a double room One queen bed for a reservation of a family of 2 adults and 2 children, we had to pay extra for a room with a king bed that could be separated (the room was as small as the previous one) Breakfasts are advertised as included but only for adults, children must pay and it isn’t cheap compared to meals in Japan but relatively cheap when coming from a western country The room was extremely tiny and didn’t deserve the title double room

Superb location south of Ueno. Fully equipped room, as usual in Tokyo.

The room is certainly smaller than described on booking.com. The breakfast area is too small, closer to a "closet" than to a "room".

新しく綺麗だった

空気清浄機がフィルター清掃マークがついたまま。効果があるのか？と思いました。

Si, muy limpio y céntrico

Mucho, cómodo y silencioso

La habitación es pequeña pero tiene todo lo necesario, la ubicación es muy buena, cerca de varios metros y sitios de interés.

Me pareció caro en comparación con los APA, siendo las habitaciones casi iguales y creo que el desayuno no merece la pena.

Last minute reservation after unexpected layover. Price was good. Staff was very nice.

They weren't a lot of things open for breakfast in the area on January 3rd. Maybe it was the holiday though.

前台服务人员能讲流利的中文，服务态度非常好。离秋叶原电器街步行只需要十分钟

Localização

Café da manhã, ficou muito a desejar

Localização entre as estações de ueno e akihabara. Funcionários solicitos

Tamanho do quarto, porém padrão p o Japao

Large and comfortable bed and good pillows, towels are ok and it has a good location

Check in was a kind of a mixed bag, stayed there a couple of times and stuff, though not unfriendly needs to work a bit on their welcome attitude.Room cleanliness was horrible, carpet feels gross and dirty, didn’t wanted to touch, found old plastic, long hair on it as well as in the bathroom. Water pressure weak.

La ubicación y el desayuno.

It clean, near the main road, the staff good in english, very fluently, they have free coffee machine and menu card that was easy to scan.

It far from station, but its okay we could get a taxi. The room not spacious.

A fantastic accommodation, offering you clean, comfortable amenities with a very nice breakfast. The location is very convenient and the process to check-in/check-out was quick and easy. While it was on a budget side, price-wise, the experience felt quite good, and the room offered good value for the money.

The room was one of the quietest rooms we have been to. The beds were comfortable and the restaurant had a good Japanese and Western breakfast. They offer free coffee and tea at reception.

Unfortunately, the bathroom smelled like smoke even though it was a non smoking floor. The restaurant was a bit small. It would have been handy if it had a washing machine.

ห้องพักสะอาด มีบริการเปลี่ยนผ้าเช็ดตัวให้ทุกวัน โดยใส่ไว้ในกล่องหน้าห้อง มีน้ำแข็งและกาแฟ กดได้ที่ชั้น1

ไกลจากสถานีไปหน่อย

Everything was great. Staff lovely. Very good resources.

Nothing we didn't like

Great location, big spacious rooms (by Japanese standards), comfortable.

Wish it had a laundry within the hotel.

Great location. Bed was very comfortable.

Nos encantó la ubicación del hotel. Está ubicando entre la estación de JR de akihabara y Okachimachi. Las instalaciones muy bien, la limpieza también, aunque no todos los días hacen la habitación, pero dejan toallas. El personal muy agradable. Hay combinis al lado del hotel que viene muy bien.

Quizás el desayuno, es algo repetitivo y no hay apenas dulce.

조식이 맛있었고 짐을 먼저 맡겼는데 짐도 올려보내주셨다 친절함을 느꼈다.

청소. 욕조 뒤쪽에 전 손님 것으로 추정되는 머리카락 발견했습니다.

Really good location close to various train stations. Staff were helpful and helped us to book a taxi and were very helpful with the luggage delivery service that we used. Near to convenience shops and restaurants. There is a selection of manga books that guests can borrow in the hotel lobby (these are all in Japanese). In particular we liked that we were able to take amenities (eg razors, hair brushes etc) as we needed them from the hotel lobby. This is a great idea to help reduce waste.

The room was very clean but the drain in our bathroom did unfortunately smell unpleasant. Room was quite small but understandable as this was expected.

Close to station Buffet breakfast Good coffee

Certain front desk staff need to be more friendly and welcome especially family with kids. I have a 3 and 6 year old it is hard to keep them quiet and not run around. They are kids after all. Being a little courteous can come along way.

Room was larger than those of similarly priced budget hotels I stayed at in Japan, and they had extras in the room like instant coffee (others had just instant tea) and they had a rack of toiletries in the lobby in case you ran out of something or forget to pack,

The lobby area was very small ... could easily get over-crowed with even a small number of people.