The building and interior of Collection O Casa de Familia is beautiful. Set in what was originally a large family house. It was very central with an excellent location. We could walk everywhere. It felt comfortable and clean. Staff were very friendly and helped us organise tours directly with the hotel which were amazing, affordable and went smoothly. The breakfast was excellent too.

Our rooms had no windows except a ceiling light but our blind was broken so we couldn't open it which made the room very dark. In the eaves of the room there was a void which went across the top of our bathroom and over into the storage room which 1. meant we felt we didn't have full privacy as any staff in the storage room would be able to hear us and vice versa, and 2. it meant that a lot of noise would funnel into our room from outside every night and we couldn't shut it out. Very frustrating. We also found a cockroach in our room within 30 mins of arrival.

Great location, beautiful grounds, clean and comfortable rooms. Great bed and smooth sheets

No a/c was clearly specified and weather is usually cool, but the room was unusually warm and we were told they didn't have any fans. Took a while to get enough ventilation in the room.

Located in the city center. Hospitable and very helpful staff. Very cozy and homely environment. We seemed to find ourselves with a relative of an aristocrat.

Nothing

It was a beautiful hotel. The courtyard was very nice to relax. We would buy a bottle of wine and relax there in the early evening. The restaurant served a very good breakfast. The staff was super helpful. I highly recommend this place.

This is a beautiful hotel in the heart of San Cristobal. It is extremely comfortable, and beautifully decorated. The staff were outstanding. We only ate one meal there (breakfast) and even simple pancakes was amazing. One of the nicest little hotels I’ve stayed in.

The wifi was weak in our room. I spent time on a very comfy sofa right outside my room where the wifi was good catching up on work. We had some street noise in our room in the morning.

The Hotel is absolutely beautiful..I call it elegant eclectic, as far as the decor. It is ideally located, two blocks from Main Plaza. Offers small container of Chiapan Coffee in room ( no coffee packets). On Sunday morning, I awoke to Marimba music in it's interior courtyard, comfortable bed and modern bathroom, elegant restaurant, good security..I did not want to leave.

Our standard room did not have a ceiling fan or any air circulation. Superior rooms open to the Courtyard, having a small balcony.

Rooms: Luxurious! We really enjoyed the coffee machine. The room was clean, the water pressure was good. Hot water arrived, but after a wait. Bathroom had working everything. We used the provided robes as we sat out on the balcony, overlooking the gardens, with a coffee. Great start to the day. Staff: The young man Victor, was so accommodating! When our room was not ready (we arrived early), he actually gave us a tour of the hotel to make the time go by. He brought us drinks to the gardens (at our cost) and then came to get us when the room was ready. Amazing treatment! Location: Unbeatable! In the middle of the historic district, just 3 blocks from the main square. Quiet even with that location! Restaurant: Apparently it is not part of the hotel, but run and managed separately. The only breakfast option is a “served buffet”. I would suggest, for people in a hurry, that the restaurant also offer an option for plated dishes. The concept is great when one is not running to catch a tour, but must be avoided if you are looking for a quick breakfast. We had one rushed breakfast and one leisurely. The leisurely was much more enjoyable. Pablo was friendly and attentive. I would also suggest having a bartender in the late afternoon/evenings so the hotel guests could enjoy the gardens before going out for dinner. All in all it was an amazing stay, one to be repeated on future trips to San Cristobal de las Casas!!

Exceptional place - 5min walk to city center, extremely kind and helpful staff, most comfortable bed and best shower.

Make sure to reserve a room where you can open the window

The breakfast hour kept changing, so we did not eat breakfast there.

A consistent breakfast hour; and air conditioning.

The house is beautifully preserved

Room lamps have very low illumination . No windows can be opened Can hear neighbors rooms, all , even if the go to the bathroom

The bed was very comfortable

No AC and very little airflow, hot shower meant humid room

Loved the location and the style of the place! Put it this way despite everything when we left and had to cancel our plans elsewhere we came back to this place. The off street parking is great.

Administration wasn't great. People just didn't seem to really know what was going on.

Super sweet staff, great location.

The place is amazing

Feels like a five star hotel in terms of service. Beautiful historical setting.

very nice place, good location, the beds are very comfortable.

EVERYTHING - especially the beds!

The rooms are beautiful. It feels like staying at a loving relatives home. Very comfortable beds.

The restaurant was not operating when we stayed, so we have no comments about the quality of service or food.

I reserved and saw the were accepting animals when I show up they told me they were not accepting animal. They refuse I sleep there. They told me they would refund and never got refund.

I reserved and saw the were accepting animals when I show up they told me they were not accepting animal. They refuse I sleep there. They told me they would refund and never got refund.

Excellent! Kids wanted hot cakes on the menu if you were to change anythih.

Very comfortable bed. Shower has hot water and good pressure. Nice hotel, good value

My room faced a clothing store which played loud music from 9am to 8pm. This was followed by music from a bar which stopped at 2am. Not forgetting the street noise. Noise issues are normal in Mexico it seems.

The location is perfect to explore the central streets and the building and garden it's stunning. The room was super cleaned and great equipped. The bed is super comfortable and the bathroom is spacious. The staff was extraordinary and made us feel like home. They went above and beyond to make us feel comfortable. We would definitely come back, one of the best hotels we have stayed so far in Mexico.

The location was excellent, the staff were super amicable, the breakfast is super good, has parking and overall very enjoyable time.

everything was perfecy