Me gustó que tuviera vista al mar, que habían suficientes camas en la playa. Me gustó el hotel en general es bonito.

Mi habitación tenía mucha humedad, el aire acondicionado no era tan potente y hacía que se sintiera más la humedad, no me gustó la piscina pero por lo fría no era climatizada, no habían suficientes actividades para niños, y por último no me encantaron los restaurantes a la carta no tienen buenos chefs. Solo el buffet estaba So So

My avaliation: 8,2. The hotel is well located on Bávaro beach, it was renovated recently and everything is new and maintained. We traveled in the low season so it was very quiet, except from Friday afternoon to sunday noon. Chairs available both on the beach and by the pool. For 4 days there was almost no algae in the ocean, but there were 3 days of heavy rain and the ocean was full of algae so I didn't go into the sea anymore. Excellent pool, very good pool bar. We loved the Asian, Italian and Mexican restaurants. The buffet was good, there was nothing missing, as there were many options. It has an ice cream and coffee shop which are good too. All the staff treated us very well, but I especially thank chef Fernando who prepared our meal at Tai, he was also very attentive at the Buffet. Thanks also to Stephanie from the ice cream shop, Emilio, Andris, Esquelin, Sury, Miguel, Manoel, Ana (check-in), Celin, Selin and Marian. Thank you for the excellent service.

Tip: don't go to the resort from Friday to Sunday. Arrive on Sunday afternoon and leave early on Friday. It was full and there were noisy, rude people who didn't know the meaning of the word queue. At the buffet, they jumped the queue, some adults chewed the food and spat it on the floor, and they treated the staff badly. But after they left, the resort went back to being paradise, so watch out for the weekend.

Todo

Estaba muy vacio muy familiar poca fiesta

Great Food

Hot Mini-Refrigerator

Bed bug bites all over body. It is disgusting how dirty the bedrooms were! I feel and look awful.

the family room was perfect. I loved the sofa bed conversion into a double bed. Ideal for families with kids The pools were cleaned every day. Great to be surrounded by 3 pools It is a pity the beach was not appealing to swim in; should be cleaned by removing all the 'limas'

Not being able to swim in the ocean. Too much 'lima'

The food was ok, not a lot of variety. The sports bar has fun games even though 2 of them were out of service.

When I arrived, the room didn’t even had towels. I had to wait more than 2 hours and call several times to get some. The bed wasn’t even properly made, and didn’t have a duvet or comforter. The view from the room was a construction… so I had to request a room change. But they were able to give it the next day. *Don’t let the resort be at maximum capacity if you know you can’t handle all the guests. Also, the staff didn’t properly inform of the activities happening so I missed a lot.

Everything

It was big with a clean beach.

it was very beautiful, nice food, a lot of nice staff

unfortunately we didn’t get any help about our broken tv in the room even though we told them several times about it… also the toilet in the bedroom had a weird smell..

The location and overall facilities were nice and well maintained. The room was good for what we paid, bigger than we needed because of the bunk beds. Before you check in and after you check out, you are allowed to get some extra time at the resort.

The food wasn't that great, breakfast was horrible, lunch was okay, and dinner was very underwhelming. The maps to the property are not the easiest to use, especially if you use their website/"app". None of the buildings have signage so you have to guess what everything is or ask inside (this was mostly a pain point for restaurants). We only stayed one day to try it out, glad we didn't stay longer

nothing really.

food is horrible, staff is lazy, entertainment is horrible, resort is boring. restaurants are very bad quality. not worth the stay or money or trouble.

activities- animation team coffee! they had almond milk in cafeteria! I am alergic for dairy products and soya, so this was the best thing! nice area tennis court, they offer also tennis lessons for 20$/hour. Atmosphere in special restaurant was great and they are very nice designed.

room- family suite:2 rooms- one room wih bunk bed and second room with king bed! sounds amazing! but the second room didn't have window, or balcony. just dark room... the smell in the drawers is horrible. food could be better, meat ussually was not cooked enough. the special restaurant ussually offer the same food, but in menu with other description.

the property was absolutely gorgeous!!! our room was very beautiful and spacious

Staff, facilities, food, Saturday show, beach/pool area, transportation inside, the hotel is really nice and above average!

Bedroom with mosquitoes and air conditioning was dripping water. Cleaning could be better! Check-in staff could be kinder.

the pool and the sea

nobody speaks english

The people are very friendly and the activities are great and wonderful

at this time everything is OK for me