the environment is good, far away from the city central.food is normal,but the hardware in the room is too old and too dirty,looks they have 2years didn’t clean the bathroom glasses

Hardware is too old, cleaning is to lower standard,the bed has multiple dirty spots, etc.

It’s nice and quiet - good getaway.

Bit dates and some maintenance is required

Food

The scan card not functioning

beach, spa, access to city, access to mount kinabalu,

hotel is ageing. Swimming pool was crowded with families and kids. There are no adult only sections. Pool not for swimming laps.

The bed was comfy. Room was spacious. Beautiful beach. Beautiful garden

1. Very bad breakfast - there are no butter; only a bowl of margerine!!! Its horrible. Cakes are not replenished. Yogurt is runny. Coffee is terrible. Bread is not off 5 star hotel quality. The milk for cereal was not lukewarm.. This is the worse hotel breakfast ever, same level as hotel seri malaysia. Definitely not up to standard. 2. Jacuzzis are closed. 3. Most of the shower stands around the pool are not working. 4. The roomie app is terrible. Small variations of movies to watch. It’s difficult to connect the tv to roomie, we ended up using out laptops.

The surrounding with beaches

Room given was dirty. leaking pipes from the wall. When we inform the front desk, they sent housekeeping to clean it. they should investigate how the dirty water ever been there. The whole night we have to endured the dirty water coming out from the walls. We have problems entering the room. We inform the front desk, instead of checking the door, they gave us new cards to enter the room. But it doesn’t solved the problem. we have to walk towards the front desk twice and it’s quite far. we call 16 times, nobody answer the calls. The problem was the locks was not functioning.

The resort is beautiful. There is a very nice pool and beach area. The staff were friendly and hard working. The golf course is in excellent condition. Our room was a great size and the air conditioner worked very well.

It seems like they are still trying to recover from the effects of the pandemic. We had just come from another hotel in the area that has made a better recovery and their room price was less than we paid at the Nexus. Many of the restaurants were still closed, so there are limited options for food service. However, the food in Chinese restaurant was delicious! I feel like they are really working hard to recover. I hope our stay will help them in their recovery.

golfing

too quiet, food are bad,

Stunning view, excellent staff service & relaxing spa

Would be better to update the maintenance after MCO.

This resort has full set of facilities, just that they are very old.

Air conditioner not able to control temperature. Even when we had asked the technician, also no clue on how to control the temperature. We found that the food and mineral water is expensive, but hard to get a grab car to go out. Ask for the hotel shutter service, however were told that need to book a day earlier and minimal 4 pax. We say ok and please go ahead with tomorrow morning booking. The front desk told us they will call us back on this. However, we never receive any call from the stuffs regarding this for the entire stay.

the staff/cleanliness

Far from the city and no transport service to bring us to the city. The hotel food was satisfactory.

nice beach.

lots of the advertised services were not available. room service menu not value for money.

The resort is beautifully situated with ocean and forest views in every direction. Staff members were always helpful and friendly All our needs were met, including a free trip to a local store for health products not on site.

Beach is beautiful.

most of the restaurant not open. and they limit the happy hour promotion for certain time and at selected place where there are no crowd at all

The location, the friendly staff, very accommodating chefs who prepared vegan options for me. Good wifi

The water pressure in the shower was low, the plugs at the desk has a design flaw - cannot plug regular sized 3 pin plugs, no laundry bag on 2nd day onwards. The Roomie app was difficult to connect with