Bel Etablissement - Accueil sympathique et avisé - Le personnel a répondu avec attention à nos questions pour visiter des lieux culturels.

Elegance, history, decor tremendous staff - very helpful

Nothing.

we have been to Italy many many times. we have been to Rome Florence Bologna Pisa Lake Garda Lucca . This hotel and staff rooms everything was perfect. we booked for one night and stayed three. we didn’t want to leave. it was our silver wedding anniversary and we were made very welcome at this wonderful hotel. can’t wait to come back. Our favourite place in Italy. Thankyou.

fine

no problem

Great location - town centre, close to the train station and to the beach

I am very sorry to say that but for this money I was expecting better. It is quite expensive hotel, and unfortunately it did not meet our expectations. 1. First of all we slept very bad. We booked a room with double bed but instead we got a room with 2 single beds pushed together, pretending to be a double bed. It was extremely uncomfortable. As a couple, we sleep in the middle of the bed, so I was literally falling down between the 2 beds. 3 sleepless nights. We mentioned that in reception but the only help was asking the room service to... tie the beds together... Shocking. 2. Room service took our snacks and drinks that we bought in the bar the night before. Nothing too fancy, just overpriced nuts and crisps, but considering how much we had to pay for them, we wanted to actually eat them... the same with drinks. My full glass of drik was taken from my room without my permission. 3. Room service never left a spare toilet roll. 4. No kettle 5. Breakfast too basic 6. Strange sockets - non of our european plugs fitted in. Fortunately we discovered that the fridge was actually plugged in using a converter. So to be able to charge our phones we had to unplug the fridge to use the converter. Unfortunately it left us without working fridge... 7. Water in the shower at 6am was cold.

Entrance and lobby are beautiful. Good location.

Noisy. Old building poorly refurbished. Sound travelled throughout the rooms. Poorly cleaned. Hair in shower.

Excellent breakfast, staff were often outstanding, polite as well as being appropriately sociable. Pool and gardens excellent. We will be back to stay again.

We would have liked 2 easy chairs in our room given we stayed for 12 nights, rather than having to sit on the bed all the time.

the elegance, style, history!

our room 😆😆😆