Reception staff helpful at check in and out Friendly nothing too much effort Dining room staff good breakfast good value Foyer very clean nice seating areas Nice atmosphere

The room was dated as was the bathroom

Great location , nice size room, beautiful, comfortable bed.

A few things disappointed me during my stay 1. The hotel failed to replenish the complimentary water provided in the room. Either housekeeping were skimping on consumables or this is the hotels policy in Gateshead 2. We asked for 1hr late check-out and the "jobs worth" duty manager made us feel like she was doing a favour by giving only 30minutes despite me getting up to 2 extra hours at other Hilton Hotels as a HH member. 3. One of the kids stained the bedsheets and housekeeping did not replace the bedding and only made the bed. Again, totally unacceptable behaviour for a 5 star hotel where service should be a priority 4. Parking was not complimentary. This was not clearly communicated prior to booking however it's a minor issue compared to the others

Der Empfang war sehr freundlich und das Zimmer parat bei unserer Ankunft. Parkieren in der hauseigenen Garage ist sehr beqeum und das Hotel ist sehr zentral gelegen. Das Frühstück war reichlich und sehr gut. Die Betten waren bequem und wir haben sehr gut geschlafen.

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Good location.

Bed was really hard and didn’t sleep well.

Pool, Steam room, view, location

Deplorable furniture (See the pics of the chair below. This is too bad for 150 pounds for night, don't you think?) Second day, no housekeeping came. We had to call and ask to change towels and bin. The pool was nice, but when I used the dehydrator in female changing room on the first day, a zip of my swimming suit was broken by the machine and I could not swim following days.

Great location, very clean and comfortable room, nice breakfast with great views over the city, good underground car park. Staff friendly and helpful.

Perhaps the usual vanity pack would have been nice?

Clean

Swimming pool closed

Staff were nice enough

Dirty towels folded and put back on shelf like was clean towels and shower curtain had mould. Also tried to cancel few days prior and was told they will still take full payment

Excellent location, absolutely gorgeous view of the bridges and the river, staff that makes you feel like royalty.

Very dated furniture and facilities, cleaning could have been better.

The bed was comfortable.

The bathroom has no shelves to put your clothes when you are washing. The disabled access is poor - there are too many heavy fire doors which are impossible to open in a wheelchair you should make them open electronically. The angle of the door is wrong for getting into the bathroom and there’s nowhere to put the towel whilst you are washing. There are no staff at reception that aren’t doing check in so you have to wait to ask a question.i don’t think your rooms are even as good as Travel Lisge and you charge more.

Clean room, tea & coffee making facilities, free wifi. Good selection at breakfast

I didn’t end making breakfast so couldn’t comment

The room had no still water and two lots of sparkling not fridge to keep drinks cool and the small touches such as complimentary biscuits were missing also no hot chocolate choice just tea or coffee

Didn't go for breakfast

We went for evening meal, not a huge choice however ehen we had finished our meal and were on our way to our room we were called back by waiter who thought we hadn't paid ,I explained we had prepaid, after checking the computer he agreed with us but I was embarrassed to think that we hadn't paid hence didn't go for breakfast incase we got called back again !!!

With Hilton, you know EXACTLY what you'll receive. Excellent service, friendly, helpful staff.

n/a

Location. Quality of bed, curtains. Good nights sleep

Shower in room not great. I also think that maybe the breakfasts aren’t as good as they used to be. The meet n greet person at breakfast wasn’t great either, compared to others, pretty miserable!

I have stayed in lots of Hilton hotels including this one before. The standards are very good and very predictable. This hotel delivered a great stay, good staff, excellent parking and no nasty surprises. Very happy to go back yet again.

Can't think of anything.

I’ve stayed here before and was very impressed with it but the recent stay was so disappointing we have another date booked we asked for breakfast included and paid for both rooms with view we had a wall no breakfast and no fridge room was freezing to was constantly loosing signal

No fridge no bridge view tv was constantly loosing signal cold room and was meant to have breakfast included we had our do not disturb sign and room service knocked early so disappointed with our stay this time

Great location and view

All good

By far the best hotel I’ve stayed in. The executive double room genuinely blew us away. Couldn’t have asked for a better experience. 110% will be staying there whenever I’m in Newcastle! Staff deserve a raise because they are doing the Hilton name proud.

The location was great for city centre activities. Just out of town so you miss all the madness of city centre.

Thought for the price per night some more amenities would be available in the room. First quality hotel room I’ve stayed in that doesn’t have water supplied in the room.

Location was good never had the breakfast as it was 15 pound a head and had already payed 1.21.00 for room

All was good

Good location

Nothing room was good clean breakfast was good

Beds were very comfy and the breakfast was lovely. Very clean and lovely atmosphere.

Bathroom outdated

We stay here when we go to The Glasshouse. Ideal location, plenty of places to eat and drink nearby. Good buffet breakfast.

The cook made really good poached eggs one day but was inconsistent as the next day it became hard boiled

1) towels fraying and grey 2) bathrobe also not in good condition 3) shower curtain mouldy 4) gym facilities average

The bar and restaurant were clean and the staff were very attentive

The room was a bit dated and there was a picture missing off the wall and there was a patched up part of the wall also. The bathroom wasn’t very well lit to do makeup and there was no shaving mirror.

Lovely hotel- the staff were very friendly. Room was lovely and clean

Nothing

Excellent breakfast. The staff were all very helpful.

There was no lock on the bathroom door. I would have preferred to have had a lock, but this was just a very minor inconvenience. Otherwise everything was great. Thank you.

Clean and location

In my opinion, Do not mislead by the name of the hotel or the location any other hotel will be my choice for the next trip to Newcastle as the room almost double the amount compared with other hotels and without view and the location of the hotel is like in nowhere as there is not as much coffee shops and restaurants as to the other side of the river.

In my opinion, Do not mislead by the name of the hotel or the location any other hotel will be my choice for the next trip to Newcastle as the room almost double the amount compared with other hotels and without view and the location of the hotel is like in nowhere as there is not as much coffee shops and restaurants as to the other side of the river.