The communal areas of the building were beautiful, the grounds were stunning. The massage treatment rooms and staff were incredible.

The rooms are tired and dated, ours had mismatched wallpaper and tiles where it had been "fixed". The main door didn't shut properly and had to be coaxed to close. We went for breakfast at 9.30, but weren't served breakfast until after 10.20, along with numerous other guests. Even then it was cold. We went to use the pool and was told "You have half an hour, we are closing." So we rushed to be out by 4pm, when we we went to return the locker key the staff member said "oh we are staying open now, you can stay longer". It felt a lot like staff just didn't want the hassle of guests being around.

Breakfast was cooked to order- very nice Rooms close together as requested Use of pool included

Value of upgrades v what you got

It’s surroundings were beautiful, the bedrooms were clean and tidy

Could do decorating

Hotel is set in lovely gardens. Staff are friendly. Room good size and clean. Breakfast lovely.

Hotel needs a refurb especially carpet areas as they are worn and some trip hazards. I really like this Hotel though even for its negatives, its homely and has a nice feel to it

Really enjoyable, clean rooms, breakfast was really nice, would say here again

Nothing

Loved how regal the hotel looked. Staff were friendly room was clean & comfortable.

Loved everything.

Breakfast

Size of room

Our room was good. Decent bathroom, comfy beds. The food we had was delicious and a special mention for the staff, especially reception, who went above and beyond to help us with any information or extra pillows, towels etc. Great breakfast with plenty choices.

There was no bedside table at my side of the bed, only a minor thing but always helpful when charging phone, for a glass of water etc.

Not to my standard.

Room very dated. Taken 15 for shower to heat up. Dripping leak outside rooms all night long.

Bed super cosy. Terrace . Diversity of sitting places for socializing. Decor in the hall. Very cosy bar, very nice restaurant . Nice swimming pool and 2 jacuzzis. The green grass .

TV no signal. Glenmorangie whisky 🥃 was on the drink list but not available.

large bed

their was a strong smell of chlorine throughout. it was so strong I had to sleep with the window open

Great location for m65, good breakfast, olde worlde, great grounds

Room replenishment a bit inconsistent

The hotel is in an excellent situation, and is well served by public transport to the town centre, and the reception lounge with its stained glass and leather couches remind you off hotels in there hey day of good surroundings. There is a history of the hotel on request, staff are helpful and attentive to your needs. Dinner is a varied menu but i chose the sweetcorn risotto which was excellent in flavour. breakfast was part self service and cooked with again a varied choice. Swimming and Spa sessions are available on request.

There were plenty of stairs going to your room and no lifts in the new extension, and the room signs can be confusing but once you use the pictures on the wall navigation can be easier.

Location,a little out of town instantly near purely residential..

Breakfast good Gym v.good

The staff were lovely, and the bed was very comfy. They didn't get disturbed, which was peaceful

I'm very disappointed to have to say that our room was very dirty and the bathroom I have pictures and to be fair it wasn't excepable it was very dirty which is really shocking considering covid ect the bathroom hadn't even been wiped down nor the tables that people put there food ect on the kettle was mouldy and the toilet brush was rushed like it was there since the hotel first opened I mean they cost a pound or 2 that's disgusting how much germs I emailed the hotel to complain and 4 days still not a reply or even apology

Everything

Nothing

Leisure club are good Restaurant are good

The cleaning is very poor at the all hotel and they don't service the room my husband be need take the rubbish out because we have 2 years old baby still in nappies not matter the complain at the reception because of the rubbish and asking the cleaner to clean and they didn't

Breakfast was good. Room was acceptable.

Afternoon tea poor. One small metal teapot each (only enough for 1 and a half cups) Scones were not fresh.

Staff were lovely. Beds comfy Lovely building Lots of parking

I think it needs up dating. Albeit clean Bar should be opened longer than 11pm

Always love the Oaks..the sauna and staff so friendly and the breakfast was lovely 😍

Nothing