When I left

Where do I start Appalling staff Phone systems don’t work King executive room is a scam two star rooms at best old and dated Lifts don’t work Poor quality breakfast

The floor to ceiling windows The size of the room Tv/ fridge Location Friendly

The quality of the furniture The quality of the shower head- not big enough/ powerful enough The room only being cleaned the first day of our 4 day trip

Location

Uncomfortable beds Had to pre book everything

I like every thing

The check out line

Lovely views of the city of Manchester, the bed was so comfortable and the pillows were great. Tea and coffee provided in the room

Location was good. Nice and welcoming, staff some of the best I have had in an hotel. Very helpful . Room was nice and clean too

Nothing

Nice touch with the balloon and drinks voucher for partners birthday. Really cool views from the exec lounge and the staff were really friendly and looked after us well, especially in the cloud bar

All Good thank you

Parking was a bit of a nightmare. but managed to sort it

Location

Everything starting from front desk staff to the bar staff , you dont even get drinking water in your room, the bar staff extremely rude the Chinese receptionist unacceptable customer service. Just the security guy after midnight was the best. I am so dissapointed , was on a business trip to your Hotel and it made my stay a nightmare

Staff were extremely pleasant and helped with any queries. Very clean and room was spacious. The views were amazing from the 13th floor.

Sadly the air conditioning was not working so the room was quite hot.

The hotel is within an easy 20 minute walk of Piccadilly station, making it fabulously accessible. Upon arrival the staff were very friendly and knowledgeable, going out of their way to ensure my stay was both comfortable and enjoyable. The facilities were an added bonus, with a decent gym, good sized pool, sauna and steam room.

Nothing really - the price is a little steep, but given it's a city centre location with excellent facilities, it's not excessive.

Great en-suite room Bar on 23rd floor

Thought my rate included breakfast, we weren’t asked to add it when we checked in. Bar closing at 11pm Check in 4pm, check out 10am left no time to use facilities

Good view, friendly staff, big room

So disappointed by the cleanliness of the room. Dusty bedside tables and had to request new pillows as there seemed to be makeup and/or blood on some of the pillows, really not what you expect from a Hilton

Views from the hotel room and amazing welcome note

Nothing

Clean tidy and very helpful. Central location

Nothing

Location was fantastic with a short walk to Deansgate train station, bars & restaurants, all the staff were welcoming and friendly. Very luxurious experience and breakfast was amazing with plentiful selection. Staff acknowledged my partners birthday which was a lovely touch. We will definitely stay again.

Nothing :)

Showers wouldn’t work as water was cut off at 11am and no warning or notification been told that the water will be out so couldn’t use bathroom for shower.

clean room and extremely comfy bed gorgeous city views and the pool and gym facilities were very clean and modern

N/A

The room was clean, the bed was comfortable, the view from the 12th floor was nice, the location is convenient and in a good area.

Everything in the room was showing wear/lack of maintenance (e.g. loose baseboards, worn out furniture, wear marks on surfaces, A/C makes unusual noises). The bathroom was typical for hotels these days where it's impossible to shower without getting water all over the floor, but what made this one extra annoying was the extension of the sink counter into the shower area with nothing to block the water from getting all over the sink. Leave your toiletries there and they'll all get wet. There was no plug for your devices by the bed, and there was no clock in the room. So if you're like me and charge your phone overnight/use it to check the time, you have to get up and walk across the room to check the time. I actually like that there wasn't a clock by the bed (one less thing to shine light in the room overnight), but there should be a plug built into the headboard on both sides of the bed for device charging. Noise wasn't really an issue because adjacent guests were quiet, but sound insulation in the room was not very good. When neighboring guests did make noise it was very easy to hear them.

Views

The rooms seem quite old

Good location

Shower leaked over the floor really badly

Location. The hotel worked well for the function I attended. Good buffet breakfast.

No bottled water in the bedroom. The standard of the bathrooms is not in keeping with the price point.

Brilliant location, pool area lovely ! Closed a bit early on the Sunday night so check times ! Kate was so lovely to my daughter in the leisure area gem of a girl ! Over all great hotel .

Pool closing early .

Ju

Just everything love the hotel

Absolutely nothing they ruined my last 2 days in Manchester the hotel staff is mostly rude never give them your bank card cause theyll keep charging you and deny it ive got charges on my bank card upto 350 pounds that i still didnt get back

I hated my stay i would never recommend this hotel to anyone

Breakfast was fab, executive lounge staff, especially Michelle was lovely and so friendly

We were told at check in the lounge had changed their hours from 5-7 instead of 6-8. We arrived at 6:40 so didn’t have time to visit the lounge. Were advised there was an email was sent to confirm the change but there wasn’t and the checkin staff were rather rude about this.

Clean and modern hotel. Nice spacious room. Decent views. Friendly staff. Quiet room no noise from other rooms

Lots of construction around the hotel which was a bit frustrating when we had prebooked and paid extra for a window seat in cloud 23. I also booked and extra balloon and beer package but the balloons were missing so the surprise was dampened a little. Money off was provided though.

The facilities where brilliant and staff where fantastic

Beds and pillows where very uncomfortable and poo stain on door frame

Very serene

Nothing

City view The one lady who helped me out with my luggage was kind and very eager. Willing to help out at any moment necessary. Providing me with extra information about hotel policy and what they offer. Something I expect from head of reception when checking in.

I think Hilton is just a brand that you pay extra for not much different from others. Unfortunately the AC did not work at all. Engineer was kind and useful but what he did seemed to reduce temp by a degree so it was literally a sauna! I also have hearing aids and the receptionist was speaking in a very low tone even when I highlighted to her I have hearing aids... The price is definitely not worth it for this experience. I'm sorry but I won't be coming here again...

Very clean

That fact it was a large work function and if colleagues not staying there , they were not able to come back to your room. The room was expensive.