Breakfast and dinner - the food was excellent. The staff were very friendly and helpful. The spa area was wonderful, very relaxing and the Soul Soother massage was amazing. Mine was done by Amelia, highly recommended.

Finding the way in and reception! We requested a twin room on booking, but had to wait while the double bed was converted to twin beds. It's not that we 'didn't like' it, just that it wasn't ready the way we asked for. There was stuff left in the room by previous occupiers that hadn't been removed. Didn't like that milk was one end of the corridor and water was at the other, especially after our 26 mile hike the previous day. The lounge breakfast option was not available until after the main breakfasts had been served, we didn't really want a full breakfast, though it was delicious.

Lovely property, nice rooms, comfortable beds.

We booked myself partner and 2 young children and called prior to ask what time the pool closed they said 9:30pm which was perfect for us to get there after school and go swimming. Upon arrival it was 5pm lady checked us in I again confirmed about the pool and she said it closes at 9:30pm. We went down to the pool at 6:15pm to be told that it closes at 6:30pm for children. We were never informed of this. Spoke to the manager who was extremely rude said he wouldn’t give us a refund and offered to set up a dvd player in the room for the kids instead because they were crying??? It’s 2024 obviously the children have tablets and we didn’t drive 2.5hrs for them to sit in a room all night watching DVD’s. We wanted to go and stay somewhere else but due to not being able to get a refund we were forced to stay. We went out most of the evening and upon return to the hotel the manager passed us. Didn’t say a single word. Didn’t thank us for remaining at the property. Nothing. It’s a shame because the facilities are nice but we won’t be coming again for that reason. It wasn’t family friendly at all. I wouldn’t advise taking children there. When we did get in the pool during the morning we were told after 1hr the kids needed to get out as people thought they were “too loud”

We only stayed one night, made to feel very welcome, room was spacious and clean. Bathroom lovely. Breakfast was great

Great location. Lovely staff. Good facilities. Nice food.

Nothing.

The swimming pool

Spaciousness.

Nothing at all.

How we where treated by some of the staff, how our room was when we first arrived, having my property damaged during our stay. Attempting to charge me for something I did not purchase and multiple other issues

The overall decor was modern, clean and an upmarket style

The family room was too small for a family of 4 with a 13 and 11 year old. It was too warm with not enough ventilation.

Location

Very small room and very HOT

Beautiful room, restaurant, spa, gardens.

everything is falling apart the daily saga with the key card not working rooms are too small with no sound proofing over priced for what it is and staff don’t care

Lovely place

Very expensive… breakfast for 4 …£80

Great breakfast menu. Very friendly staff. Real community feel to gym. Nice light gym with plenty Of equipment

The hotel is lovely and clean and modern although the rooms are quite small and basic. I wouldn’t really class it as a spa hotel. It’s more of a hotel with swimming pool and wouldn’t really be suitable as a spa break

The fire pit created a lovely atmosphere for sitting outsise .. The food was very tasty. The friendly accommodating staff were very professional. . The pool was just right . The coffee was to my liking. The decor in the dining area was very smart .

There was an empty deodorant can in my room and no robe. My friend's robe looked grey and had no belt.

Enjoyed our stay, it was clean, comfortable and staff were very friendly and helpful. Pool and restaurant were great, would definitely come back again.

friendly staff and ease of location

nothing

Comfy Beds

That we had to pay to use the pool as we didn't book direct with the property. Can't see why it makes a difference. We were only there for 1 night so didn't bother paying but would have been good to have a swim! There was no air conditioning in the room so had to open the window. For a family room, there wasn't a lot of space for luggage

Super choice at breakfast and restaurant. Costs are reasonable and staff in all areas are extremely friendly and helpful. Parking and access is easy . Location is ideal as a lake district base.

Everything

Nothing

We had breakfast and dinner in the restaurant and thought the staff were very attentive and friendly. The food was lovely, we especially loved the breakfast! The bed was comfortable, and the room was spacious. The swimming pool was nice!

There was no phone in the room, we had to order roomservice by calling reception and the reception staff weren't very helpful. The fact we had no phone wasnt a massive issue we didn't need to have a phone, however when we explained we had no phone (and to call reception about 3 times because we were getting cut off when being transfered) the receptionist could have had better customer service by either apologising for the incovience or ask if we wanted a phone. Either way, it's not massive problem. They could just do with better training. It would be great if the hotel didn't charge an extra £10.00 per person to use the swimming facilities.

Room and breakfast - staff great in the morning service

Evening meal - no alacarte, very slow service. Spa pool freezing and roped off for kids swimming lessons!!. Also asked to pay and extra £10 per person for the spa facilities. Reception closed at approx 7pm? Very very expensive meal and beyond belief having to pay £15 per glass of wine, also being asked to pay £5/6 per person for bread roles at the evening meal - we declined

Clean room

Think the way the spa is set out should be displayed on the website/booking.comp as doesn’t explain sauna’s are in the changing rooms so me and my partner couldn’t go in together was very diss heartening

location fab spa great fires fabulous breakfast great

poor communication among staff not very clean on eating areas food on floor from night before shoddy service at evening meal

bright room and nice restaurant

lift broken and put on the top floor

i have visited numerous times for Spa break with girl friends. my husband joined me , on my recommendation, for a weekend break. we both really enjoyed

No lift, fortunately we were on the second floor near to the stairs. The receptionist did offer to transport our luggage, but there were people waiting to check in and he along with a trainee (who was very pleasant) were the only staff on the desk

Very comfortable and tasteful, Great pool

Nothing everything was fine

Staff are amazing and beautiful hotel

Nothing

It is a beautiful hotel

Not located very well, drinks and food abit overpriced, beer was unacceptable flat on each pint they did, didn't have the wine I ordered but still tried to charge me for the most expensive. Would return if it wasn't so expensive Our room smelt like a dog had been in there too

The bunk beds were loved by our son, beds were comfy, breakfast and dinner was lovely.

Nothing