Fruit and coffee. The room was pleasant.

No butter knife, lukewarm hot items. No choice of margarine, only butter. This is simple restaurant stuff. It took 25 minutes to check-in yet only person in front of us. Insufficient reception staff. Not told about any car parking charges prior to booking. Could not exit out of the barriers as the darkness prevents being able to see the help button. Had to reverse back twice to get the Receptionist to press a button. I would of expected complimentary parking at a venue such as Celtic Manor. No fan in the bathroom. 5 members of staff at Rafters walked past us when we were waiting for a table, the 6th then said we had no booking and would have to talk to her superiors (bearing in mind 15 minutes beforehand the Receptionist booked us a table while on the phone to them while we were listening). The place was no more than 20% full so that 7th person sat us down prior to the 6th person returning. I wanted to go to CM and had reasonable expectations that were missed by a country mile.

It was ok for the price Good selection of restaurants

Dated worn out Premier inn type of room. Air con wasn't cooling the room Cooked breakfast was cold

really great stay. room and bed was comfortable. would recommend staying here

Breakfast was ok

Being without hot water most of the time and no water sometimes

facilities

tray charges

All was great

the spa and breakfast was great!

beds were not comfy at all, very hard and woke up with a stiff painful neck. room was very hot and air con didn’t work so didn’t sleep all night

PAD Restaurant was great and breakfast

Merlins dirty tables, crisps on floor, supervisor / staff with dirty clothes on and dark brown stains on shirt! no communication on entry to bar and waiting for staff to acknowledge us! very poor service . paying twice for my stay and waiting 7 full days to get money back! several attempts with messages and no reply but before my stay bombarded with messages for leisure facilities, extras etc etc

excellent

nothing

Everything

Everything

Nothing

convenient

lift wasn’t on the ground floor

Rooms spacious, location perfect right opposite ICC building

My only negative was the pillows were too hard to sleep on,

Location to icc Wales

Not ideal for anyone with mobility issues. Too much like a rabbit warren. Disabled parking and facilities inadequate. Room not ready until 7pm. Online check in doesnt work with android phones. Nothing stood out or exceeded expectations

nice decor, friendly staff, fit for purpose of our visit.

nothing

Everything

Lovely night stay

big bedroom. lovely bathroom

so big - 4 escalators to get to my room - having to pay at car park. all a bit overwhelming

very relaxing time away with friends spa was awesome and food was lovely breakfast was help yourself but lots of variety highly recommend been there loads of times 😊

nothing

we loved the leisure facilities we allso love steak on six was lovely staff where great and we really enjoyed our anniversary there thank u very much

there wasn't anything we didn't like

Cold

Cold