The staff were always friendly. There is no lift in the hotel but the hotel manager was very helpful in carrying my suitcase upstairs and downstairs in the revolving staircase. The hotel is a very convenient location as it is only a few minutes' walk to the shops, Glastonbury Information Centre and the ruins of Glastonbury Abbey.

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It is historic.

It is very run down and shabby. Our room was very scruffy, missing paint and plaster and was not clean it had a dirty window looking onto a littered and dirty flat roof. There was one large scratched wooden wardrobe, no table / flat surface or chairs. The staff were indifferent when we asked for an upgrade and a bathroom sanitise.

Breakfast very good, plenty to eat and severed in quaint dining room

Evening restaurant, twice we have had a poor choice of food as they has run out of a lot on their menu. Suggest you either eat before 6pm or go to the Indian up the road

Its character, history and vibe. Amazing building. Very quirky. Uneven floors, creaky , a bit spooky, like being in a time warp, absolutely as you’d expect for an Inn over 600 years old steeped in history . I love it and been many times.

Theres nothing I didn’t like it.

Fantastic location, nearby parking. And lovely looking building full of history.

Our room was divided by a fire exit hallway with no lockable door either side from bedroom to bathroom, it didn't feel very secure. The room was very clean but the bathroom was incredibly dated with holes in bath tiles,crack in bath panel and yellowing hair dryer. Remote control to TV also only worked on random buttons, I wanted subtitles so as not to disturb other guests as I was awake all night with noisy radiator. The pressure was also very low in hot water bath tap. Most importantly when you pay £130 for a room you expect a good nights sleep. I was kept awake all night by continuous loud cracking and banging noises from the radiator despite turning it off followed by a the air conditioning unit whirring away outside . Didn't sleep at all. Really disappointed as we regularly stay in and around Glastonbury and love the look of this building but have had better experiences in every other hotel, guesthouse or air BnB's we have stayed in locally I also noted on my return home that some of the above issues have been raised beforehand not addressed. We had been looking forward to our stay but left disappointed.

The room was olde worlde and had bags of character. We love vintage things so was perfect for us. If you are looking for modern and shiny then this isn't for you. We were in room 8 - The Confessional and it had a atmosphere of being haunted, we got woken up at 2am and 5am by the sound of someone/something running down the corridor which made our stay very memorable. Shower was very powerful and tea making facilities were welcome. Staff were great.

It didn't bother us but plaster was coming off the walls in places as the building is over 600 years old!!

Great location, lovely historical building

Facilities and decor a bit tired and could do with a facelift, especially for the price.

location is superb, right on the high street. Very beautiful gothic building. Check in was quick and easy. rooms were spotlessly clean and the staff were friendly and helpful. Lots of attractions worth visiting, white spring, the tor, chalice well and the abbey. highly recommend this place to stay.

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