Beautiful decor, a stunning hotel with an EXTREMELY comfortable bed with excellent quality bedding. Lovely toiletries, great bedside radio that connected to Bluetooth to play my own music in the morning, friendly and helpful staff.

Unfortunately the wooden floor in our room seemed a tiny bit sticky.. thankfully most of the floor was a large rug tho.

Staff, comfort, room/bathroom size, cleanliness, room décor and facilities and shower were excellent

Parking....or communication about available parking options...staff seemed scared to discuss parking!

Room, was good if somewhat dark due to only a small attic window. Shower excellent. Very dog friendly' Room was 55 steps from the ground floor (46 up and 9 down) which is quite a hike; breakfast very good, Bar area good.

lift to 2nd floor would have been ideal. stair carpet a bit worn.

could not cancel

The hotel and the rooms were stunning and the location is fab! The food was great but the service was very slow at breakfast.

The bed was very comfy but the pillows were completely flat lumpy which was a shame. I maybe could have swapped them at reception but didn’t get a chance to ask. There’s also no hotel parking which is an issue when you take a car at the weekend as all the car parks have time limits. They should have a deal with the car park company to offer hotel parking as part of the package.

spacious, clean good size rooms.

scaffold being taken down 7:30 in the morning on a Sunday,

Nice room just a bit small for two people. Lovely location in a beautiful little town. Great restaurant.

Some of the staff not well trained. Wrong cutlery for the different dishes at dinner. Friday night dj was too loud and in December some Christmas atmosphere would have been better. Bathroom smelled of cigarette smoke. At breakfast we were immiately informed that we hadn't booked or paid for breakfast up front so we would have to pay extra. I know what I booked and if I didn't want to I would have left without breakfast. Very harsh in front of other guests. Also the breakfast menu changed within the last 3 weeks and my last stay so I asked if I could have the previously offered version and was again told that will be possible but only for extra costs. All felt it was just about money and not happiness and comfort of the guests.

Bedroom was beautiful, clean and comfortable. We were very kindly allocated a bedroom on the first floor as requested due to my mobility problems. Staff during the evening that we stayed were very busy, hard working and seemed to be short staffed - but they were also very cheerful, friendly, helpful and courteous.

Bar closed at 10pm. Service in the Restaurant very slow, roast potatoes rock solid hard and green veg inedible. We were charged £9. 02 in gratuities which we were unaware of, My husband didn’t want a cooked breakfast and so ordered 2 rounds of toast and marmalade.instead. When we checked the bill it seems that they charged us £10.50 for this. The information given to us on the paperwork received from Booking. com said that Dinner could be booked for £25 per person. I booked us in over the phone in advance with the Grosvenor arms and instead of being charged £75 for 3 of us we were charged £83. 75