The size of the room.

No air conditioning room.

We didn’t have breakfast although all the hot food was laid out at 8am they kept changing the time for breakfast. Finally gave up and left at 8.30 as we made plans to meet family

Poor service, staff rude and no breakfast

The reception staff were good, and the room was fine for my purposes. Appreciated the really good water pressure in the shower.

The whole restaurant experience was a debacle. I arrived on time and was seated. It was 40 minutes before someone came to take my order, during which I observed at least two other parties leave because they had been waiting too long. Another 20 minutes later the server returned to say that he had lost the piece of paper and could he have the order again. I noted that he appeared to be taking orders on pieces of till receipt strip instead of a proper notebook or POS. So a whole hour to just get the order successfully submitted. When the main arrived one of the sides was missing. I had to ask someone to go and get the desert. When I asked for the bill it was brought to the table together with the card machine, but the server then ran off to deal with at least two other customers before returning to take the payment.

My baby is in hospital due to unfollowed COVID rules

My son not being so poorly

Left my jewellery by mistake in room when u checked out and staff located it for me ..happily re United

Rooms large, comfortable beds, cleanliness all round, swimming facilities

The restaurant service in terms of wait time. Food was lovely hot and homely with plenty of choice, staff in every area were always friendly and helpful. We stayed to attend peppa pig world which is 45mins away.

Cleanliness

No complaints

Nice to have a break away. Nice hot shower.

The tables were stained and dirty. Wallpaper hanging off the wall, not enough toilet roll, stains on the bed frame. Iron not working, dust visable everywhere. Hair grips found on floor from a previous guest. Breakfast cold and poor.