The location is perfect for exploring Richmond, whether to go to the park or to the town centre. The hotel has a very nice spa area with lovely staff. Also, happy to have had free car parking.

hôtel un peu excentré dans Richmond mais idéal pour des départs de randonnée. Hôtel avec un charme certain, belle décoration, impeccable, belle salle de restaurant avec possibilité de déjeuner/dîner dehors. Très bon petit déjeuner!! Personnel très aimable. La piscine est superbe, spacieuse, chaude et peu fréquentée. Un rêve.

Le coffre fort de la chambre un peu capricieux.

The location was brilliant, the staff were brilliant and they were so accommodating with my parking.

I liked everything.

The rooms were spacious and very good shower with toiletries, towels provided. Extras in the room were a nice touch Complimentary pool access was really nice especiallythe relaxation room,, the area was a decent size with good facilities and cleaners on hand.

One of the rooms was booked as a double but my friend got a single room. We didn't complain as it was one night and also her gin bottle didn't have a sign on it. Room 17. We found the pool area to be really busy, almost overcrowded. We knew that there would be kids but they were bombing in the pool off their shoulders and it made the experience less relaxing. We said if we had paid for a spa day or treatment, we wouldn't have been very happy.

The spa facilities are really lovely. Great range of indoor and outdoor pools / jacuzzis and nice sauna and steam room. The first bedroom we were offered was quite dark but the staff were great about letting us switch to one with more natural light. Overall vibe of the hotel was relaxed and attractive. Lovely shower and comfy bed.

Breakfast was enjoyable but nothing special.

This hotel is beautiful. The staff are incredibly helpful and polite and the facilities are good. Also very well located for Kew Gardens and Richmond where you can walk the river path into the town. I recommend.

If you struggle with Mobility the escalators start in the second floor, which I guess is a quirk due to the age of the hotel. It's a very minor flaw. Also parking is actually a public pay and display car park on the hotels grounds outside the main doors, so it's possible you may turn up and not be able to find a space at busy times (we had this problem for 15 mins on arrival.

The hotel was fabulous the room was so comfy and the facilities were great too, definitely return again for longer to enjoy facilities.

Paying for the parking every time you took the car out as Appose a set fee for 24 hrs

The location which is so close to Richmond park is a pus, also the spa area is lovely to get some down time with your partner. There is lots of good restaurants near by which is lovely to have if you are staying at the hotel.

We have been a regular guest at this hotel for quite some time and have always enjoyed my stays without any issues. However, my recent experience was far from satisfactory. Upon check-in, we were informed that a rugby team had occupied most of the rooms, and we were given a room on the lower ground floor under the reception area. The noise and commotion from above made it impossible to get any rest, despite assurances from the reception staff that the noise would subside. After a sleepless night, we approached the general manager to address the situation. Despite being initially told that no other rooms were available, we were eventually moved to a cramped room upstairs. The level of customer service displayed by the higher management was disappointing, with one manager even dismissing our concerns with the statement, "you can't find peace in hotel rooms," which was both shocking and unacceptable. Overall, our stay was marred by the lack of consideration and professionalism exhibited by the hotel staff. The suggestion not to book during the rugby season is not a valid excuse for the subpar treatment we received. Every guest should be entitled to a comfortable and peaceful stay, regardless of any events taking place at the hotel. If the hotel cannot accommodate individual bookings during such events, they should refrain from accepting reservations altogether. In conclusion, my recent experience at the hotel was unpleasant and stressful, primarily due to the inadequate customer service and disregard for guest comfort. I hope that the management takes steps to improve their service and ensure that all guests are treated with respect and consideration.

The location had lovely scenery the rooms were clean and up-to-date. The spa facilities was great..

It was great that they gave you robes to go to the spa. However, they need to have more variety of sizes. The price you pay a night the minibar should be free..

The wellies which can be rented for free are a nice touch, to walk around muddy Richmond park. It’s nice that the hotel has a pool and outdoor hot tubs but they are small and overcrowded so we didn’t get much use of them.

We forgot toothbrushes, had to call twice and wait over an hour for them. We asked for champagne glasses and a bucket and an hour later found out they were sent to another room. The coffee pods were not replaced after the first night so again we had to ring and wait for them. Netflix took ages to set up and wasn’t a simple process. We were celebrating our wedding night and got upgraded to a room with almost no natural light. It was incredibly hot, so when we opened the windows we realised it didn’t help as we were facing a wall outside. Very disappointing stay considering the price which didn’t include breakfast.

Great rooms and good location

Breakfast was mediocre

I am a returning customer to this exquisite establishment. I was impressed as I always am with my stay.

This time, I had a slight issue with my room and it being uncomfortably stuffy. When I stayed it was in January and extremely cold outside with the temperature flirting around the freezing point. Considering this, without windows to access the outside ventilation and cold: my room got extremely stuffy and uncomfortable. So much so, I had a shower in the morning and before I managed to get dressed I had already started sweating. I will be returning but I CANNOT stay in the same room again.

My partner & I had a memorable stay. We work long hours in the city, and this was a nice break away from noise & traffic. We mainly came for using spa facilities and were recommended, beyond expectation, not too busy on Sunday, which was nice. We were pleased at check-in and been upgraded to a spacious room more than we expected & enjoyed every moment of it. The hotel is beautiful, we had a wonder around late evening exploring beautiful artwork & sculptures nicely decorated throughout the hotel & in the room. We miss our Scandinavian breaks our Finland villa, so the outdoor hot jacuzzi with good temperature was delight to use in the evening, though it was one windy night, we all survived, nothing compared to -15 degrees in Helsinki. Great views from our room facing Richmond Park, which was a short walk. 10 mins walk down the hill find local cafes & sainsbury. We took a cab from Richmond Station about 10 mins by black taxi cab charge you just under ten pounds. The hotel price was reasonable for two. If the weather is gloomy in London, this hotel ticks all the boxes to enjoy, unwind & dine in the hotel. Lovely restaurant, bar, coffee lounge area you can sit, relax restaurant provides all 3 course meals. The food was lovely, you must try the lamb shepherd pie & chips. We had a coffee machine in our room was nice & you also have an option for room service, which we opted for breakfast so we had a nice lie in before check out- we were blessed with sunshine on check out so we went exploring Richmond Park. Staff were friendly & accommodating. Good service in restaurant & prompt room services was surprisingly quick. Spa facilities were clean and well maintained.

Nothing, everything was great.

Location is perfect - close to the park and pubs and cafes within walking distance. Bathroom was spacious.

Room was fine although backed onto the carpark so wasn't very private as we couldn't see out of the window. Shower head was installed on the roof wasn't high enough to stand under!!!

5🌟nights stop over. Really made welcome and enjoyed our stay. We will be back.

The room was ultra clean, spacious and well lit. I loved the pool, spar and the beautiful restaurant. Great break but slightly overpriced

Parking was slightly expensive

Comfortable, stylish, fabulous location

Nothing

Couple of changes since our last visit - charging for the car park and charging for use of the spa was a shock as previously these had both been included with the price - just all adds to the cost of 1 nights booking and then feels not so value for money !!

Lovely room, the most comfortable bed. spacious and two chairs (which is something often missing in hotel rooms!)

No view. Need more hooks to hang towlels. Feel booking.com should be clearer re additional charge to use the swimming pool/spa.

Great environment! Good a beautiful upgrade and had a marathon the next morning one of the staff allowed me to use the shower facilities to freshen up afterwards even tho it was after check out! Thankyou very much of this and kindness

Can’t fault a thing

Lovely hotel and spa area, we had a great time and loved the facilities. The staff were also really friendly.

Location is beautiful and convenient to local amenities. The hotel is a charming boutique style with very good wellness facilities.

The room temperature was too hot for me and there is no thermostat, they do provide air conditioning but that can be drying I would prefer to be able to turn down the heat via the a thermostat.

Everything was great - the staff were friendly, the spa was relaxing, the food was tasty and the room was great!

Nothing.

It was a total waste of money . On the website it says we could use the gym and the spa but because we booked the room through booking.com we had to pay £20 everytime we used. Total rubbish I wouldn't recommend it to anyone

They should be honest on the charges but not change things when you are checking in.

The room was beautiful and the overall flow of the hotel was amazing. The spa was clean and had lots to it, the relaxation room was stunning and the restaurant was lovely.

You have to pay a surcharge for the Spa when booking through booking.com which isn’t obviously stated when booking.

Bed linen and leaving.

The parking, (very little, no disabled and extra cost) the distance to the room from everything and no lifts.. (I'm disabled..) The views were totally unacceptable.. There was no way this was a superior room.. The beds were sunken and the windows looked out onto brick walls and roofs.. The menu and food was appalling. Over priced and lacked choice and quality. Then they tried to over charge us for breakfast etc... Very very disappointed.

Location excellent. Staff very friendly and charming nothing touch trouble. Restaurant and bar great atmosphere

Great location and facilities

Superior room looked out onto the car park!