Room clean all the time.

None

Staff polite and helpful in particular the lobby staff including the General Service Manager who was extremely helpful.

Nothing in particular

The staff are excellent and extremely helpful . All of the staff are wonderful

This is not a family hotel so if you have kids it’s not suitable . Kids are not allowed in the club lounge which is a waste of your extra payment for drinks and food . Sunday brunch is adults only too. Pool is very small . They have just opended so a lot a lot of teething issues , operations etc, if you’re a couple or single this hotel will suit you . The food quality is also very poor at the moment , we ordered room service on many occasions which was disappointing.

excellent service, good breakfast selection and cleanliness of the hotel

a pity the location is not as central as some of the other hotels

Overally the room itself and the amenities were good

Just the brown and blonde hairs in the shower

Facilities were good. Staff were helpful and coureous

Not enough activities for pets and kids.

lobby decoration is grand

reception staff very stern

the light inside the wardrobe was on and would not turn off despite doors being closed had to go 2 times to concierge late at night to get it fixed

The property is well maintained and within walking distance to shopping mall and other amenities. All the staff are so keen and ready to assist you in any way they can. Well done !

nil

convenient location

needs some renovations (time to update)

We thought breakfast choice was not up to our previous Regent stays

Rooms need upgrading but we understand why as the hotel will no longer be a Regent hotel

Friendly Staff

It will be better if the bathroom can be upgraded.

Staff were helpful and courteous. The location is good, although we looked out over a building site, as rooms on the greener side were not available. Room service food was quite OK, better than some other places. We tried the Summer Palace Chinese restaurant, which has a Michelin star. It was fine, but I can't really judge whether it merits a star. The location just behind Orchard Road is good, and the double-glazing thick enough to keep the construction noise out.

Quieter than other hotels. The staff are so friendly and helpful. Able to relax. Amazing food.

They’ve changed the rules about having children under 12years in the business lounge. We’d been 5 years in a row and it was perfect. It meant we didn’t have to go anywhere-else. We could relax and our son was safe and happy.

Ambiance

A bit of walking distance to Orchard Road