fantastic location impeccable staff beautiful rooms amazing spa

couldn’t fault it

Location and the lounge in the lobby, so comfortable. And the staff was more than so friendly

Nothing

Room cleaning staff

Room layout and decoration, very old style and not convenient. Toilet has no heater I freezed.

Direkt an der Piste gelegenes Hotel mit super service und erstklassigem Spa 🙏

Facility is amazing, exceptionally friendly hotel staff, they made really everything possible one can wish for! Great food at the restaurant as well, a little pricy but incredibly tasty and definately worth a try! Overall just a great vacation, thank you!

Very comfortable suite & very attentive/helpful professional staff. Great location for ski in.

The dinner experience didn’t appear value for money

- Very nice and comfortable SPA area, small but OK pool with a couple sprayers and artificial wave - Good interior, comfortable lobby bar with ultimately helpful personnel at the reception and at the bar - Fortunate location, right next to the pistes end and in 5 mins walking distance to the cable car - The restaurant at Trofana requires advanced booking with a deposit, but the reception staff managed to make the reservation for free

- Room turned out to be much smaller than expected, difficult to get packed even for two simultaneously - Very difficult to appreciate this hotel, as it is right next to Trofana, more expensive but way more advantageous in terms of service, SPA (the best in Ischgl) and 2 Michelin-started restaurant at the ground floor - e.g. once had a very bad quality basil in my cocktail at Schlosshotel, nobody changed it, while at Trofana you receive best-in-class service with very attentive personnel - Same applies to the restaurant at the hotel- it’s good, but no windows and somewhat cold, while it Trofana me and my fiancé had the best dining experience in Austria - The ski rental is OK, but the equipment is not premium class, as I expect from the other 5* hotels; snowboard was not good at all - The champagne apres-ski was complete misunderstanding - more like a low-level clubbing place rather than a place where you could appreciate champagne and caviar (which I expected, when booked)

Everything - it’s fabulous. Great room and general facilities. Lovely spa and fabulous food.

Nothing’