风景绝佳 设施绝佳

Excellent food with great service and exceptional view. I believe they are doing an excellent job remodeling the facilities. The staff really went off their way to give an exceptional service.

Nothing

Nous avons apprécié le Coqui Water Park

L’établissement nous a indiqué par e-mail la veille de notre arrivée que le Waterpark serait fermé durant notre séjour. En réalité il était ouvert. Il y a une mauvaise communication entre les différents services. À la réception on nous a dit que l’on pourrait réserver un casier au waterpark avec une carte de crédit. Une fois arrivés au water part on nous informe que la machine à carte est en panne depuis un an. Nous n’avons pas pu louer de casier

The view was gorgeous!! Breath taking

The bathroom in room was a little dirty and needed more attention.

location/amazing view of Vieques, Culebra and Palomino/Icacos Island/El Yunque Forest Park Main pool (clean) Coqui waterpark Palomino island boat ride

POOR Cleaning of guest rooms was our biggest disappointment!/ We found unknown insects (suspect bed bugs) in my 12yr old son bed, and I immediately requested a room change which was not voluntarily offered on the first hand by the manager. The "hotel lab investigation team" reported no pest infestation nor bed bugs but definitively my son was bitten by what appear to be bed bugs. After the first night, we found the bugs in his bed and took pictures of his rash (axilla/torso ) and the bugs and showed them to the hotel manager, who took it "lightly" and only, after me requesting some compensation for the lost time and inconvenience of his rash, offered to deduct the resort fee of $65 per day x 2 nights out of our 4 night stay from my final bill in addition to switching me to another room. So, my advice is to be watch full for bed insects and uncover /check your bed linen /mattress cautiously every night before going to sleep. Also don't walk barefoot inside your room since the carpet maybe where the bugs hide and maybe my son walk on his socks and brought those to the bed. Our rooms smelled musty. We stayed in 5120 and 5107 at The Brisas bldg. Very limited breakfast venues, only "Ventana rest" which is expensive. The buffet was pricy for its limited selection. No night entertainment from Monday to Thursday which are the days that we stayed. Only a DJ at the main lobby from 7p to 11p but no one dancing. They should have movie nights/Bingo nights, other shows or form of entertainment just like in the Cruise ships or all inclusive hotels. Best by far are the included entrance to the Coqui waterpark for the young ones and the boat ride to the hotel owned Palomino island. However, once you are there they have chairs and umbrellas but the included ones run low and if you arrive after 12 noon you run the chance of finding none of the free ones available.

The place is lovely and luxurious. It is set up on 2 levels which are accessed by a funicular. This trip is time consuming, but reasonable.

The property told us upon arrival that the Booking.com reservation did not exist! I reserved a 500 sq. Foot room and they “could only accommodate” my 2 adult and 2 children in a half size room! It was a mess. My daughters were crying, and the mistake was fully theirs. My family had communicated food allergy info., and room assignment preferences, which were responded to by the hotel! Then after air and rental car, the resort was not organized enough to honor the reservation. The room we got has malfunctioning air conditioning. The room temperature was 62 degrees, even AFTER engineering kept us up until almost midnight with no effect on our ridiculously cold room. Not fixed for 3 of 4 days! (We moved.)

Not enough boats to get you to the island.

Absolutely beautiful property with sweeping views and amazing gardens. Something for everyone from families to business events to romantic getaways

I wish it were clearer in the reservation process what amenities were near each of the room choices. Las Brisas is on the top of the hill where almost all the amenities are - restaurants, pools, stores. The Marina is very separate (at the bottom of the funicular) and very few food or store options, though the water park, ferry to Palomino Island, and spa are in that area. It’s a vast property and it would help to know!