location

No desk in the room, only one electrical outlet to charge phones etc. Room was really noisy because it opens on a courtyard where everyone talks. And the morning everyone staying wanted breakfast at 7am they didn’t have a buffet like they had on other days. So even though the hotel had booked taxis for all the groups, we didn’t get breakfast.

Stunning architecture, wonderful location, fabulous staff, quiet for major city centre. Beautiful throughout.

Cold, cold, cold! Easily the coldest hotel I’ve ever stayed in having been to 78 countries across the globe. There is no heating in the room or the main areas of the hotel. The kindly staff though got us electric heaters and hot water bottles. And it’s summer! It’s also very uncomfortable to sit. The furniture is all very formal and hard. The garden furniture is all dining chair variety. The restaurant chairs are uncomfortable beyond belief and totally out of keeping with the style of the hotel. Our room was not very clean. On arrival there was a used tissue on the table. The rug hasn’t seen a vacuum cleaner in many a long year. One night our towels were changed for one dirtier than we had used. All this being said we had a great time and I repeat the staff were exceptional. They just need a little more thought about guest comfort.

stunning

nothing really

the service and breakfast were outstanding. beautiful garden. very comfortable beds and bathroom

we had a suite at the back end of the hotel and despite the insulated windows, you could still hear noise from the street. earplugs recommended

Beautiful hotel with lovely garden and internal courtyard. Amazing staff team. Comfortable and very clean.

nothing

Excellent breakfast, eggs and fresh

Nice historic property in centre of town. The staff were friendly. The bed was comfortable. Lovely garden

The food- weekend buffet breakfast not particularly fresh. Cooked to order during the working week arrived cold. Entire public space was cold- had to wear outdoor clothes while enjoying a drink inside

The room we got on the first night was small and at the very end of the garden. We asked for another room and we’re given a beautiful room with a spacious living room in the main building. Breakfast was very good and service was excellent. Front desk staff were very attentive. The hotel is lovely, gracious, with an old world charm. It is very well maintained; gardens are beautiful and it is located very centrally. I would definitely recommend this historic hotel to anyone visiting Cuenca.

everything was wonderful and beautiful.

truly stunning location with incredibly well kept interiors and furniture

the bed was a bit small! I’m 6.2’ so it was quite difficult to fit in! 🤣🤣🤣

The location, room, breakfast and ambient was excellent. Especially the patio which had a beautiful english garden was unforgettable. The famous French brand (L’occitane) was used for all amenities including body soap, shampoo and conditioner which was impressive. Last but not least, the staff were so friendly, fluent in english and professionally proactive.

The background music in the main restaurant at dinner was a bit loud. I suggest better not play any music to keep an authentic atmosphere.

Beautiful hotel that's in an excellent location. The staff was great and so was the breakfast. My wife and really loved the place. When we go back we'll stay there atain

I wish the room was a bit bigger but, due to the style of hotel. I can see how that's not possible.