Hosts were very nice, helpful and flexible

Pillow was uncomfortable

one of the most beautiful hostel rooftops I’ve ever been bathrooms are clean and personnel was so helpful! they offer free water

1. Central location 2. Nice terrace 3. Attentive staff 4. Value for money as I got a good deal on single room (almost 50% off) due to booking.com offers

1. The property is old and needs maintenance 2. Pillows covers were clean but the pillows inside need to be changed 3. The wifi doesn't work inside the rooms (basement). All they need is a repeater (range extender)

The beds were so comfy!

The night guy on reception went out of his way to help me when I arrived in the middle of the night - thankyou! The beds were comfy Everyone had to ring the bell to get in so secure to outsiders

The whole place needed some attention to bring it up to a better standard. The kitchen was very grimy. The door did not lock on the dorm which made me feel unsafe The outside area is rough and the vibe inside the hostel less friendly

Staff particularly helpful. Good ambience being around young backpackers from a solo grandmother!

The rooftop was cool and it was great to have a place to store our stuff and shower even after checkout.

Very crowded 9 person room. enough people have slept in the beds that the bed has shaped down. The buzzer to let people in was so loud throughout the entire place and people were coming and going all morning and night. They also would play music throughout the night which was a little much. The bathrooms looked gross. I showered with my shoes on each time because I didn't want to touch the floor. Also i had called them directly to make a reservation and they told me it was the same cost as booking so I should reserve through there. When i got there they told me that if i would've called them they could've given me a better rate. So that was really upsetting. Especially because It has so far been the most expensive place we've stayed at and the least comfortable

The women’s dorm was FABULOUS. unheard of amenities. I got two pillows, a comforter AND sheets. hasn’t happened yet in all of South America at the budget hostels. room also equipped with lockers and plenty of lounge space as well as a rooftop and equipped kitchen. the woman with long dark hair was absolutely LOVELY and very kind and helpful. one of the best hostels I’ve stayed at in months!!

my complaint is about the young male with long dark hair who works here. he should BE PROPERLY EDUCATED on how to handle guest interactions. it was about 10pm and I was nearly asleep. he BARGED into our female dorm room (what if I was undressed?!) and immediately began spraying Lysol all over me and the room. I had no idea what was going on as I was half asleep. then he GRABBED AT MY FACE OVER THE SHEETS AND PULLED THE SHEET OFF ME!!! startled I asked what is going on?! he then accused me of smoking “herb” in the room, which I was ABSOLUTELY NOT DOING. I frantically explained to him this was not the case but he insisted and then finally said he “believed me” but this was such an upsetting event I couldn’t sleep for a few hours, and sadly he was WRONGLY ACCUSING me of something with absolutely no basis. not only that I felt violated by both being walked into the room with no knock by a MAN IN A WOMANS ONLY ROOM as well as having the sheets grabbed off me while I was sleeping. in my home country a report like this would DEFINITELY result in him being FIRED.