The location, the room, the bed and the staff.

Well layed out room Pleasent nights sleep

The A/Cs didn't work as they should.Once they were turned on one could't turn them off. Controlls on the remotes worked but when adjusted the units didn't respond to the settings set. There was suppose to a toaster in the room according to the booklet but there wasn't one how ever the staff did supply from the desk.

everything was fabulous

comfortable stay, had everything we needed

Check in fast and friendly. Breakfast/cafe and happy hour a bonus. Walkable to restaurants bars and shops

easy check in and staff very accomodating with special requests

the whole place needs a revamp, corridors to the rooms are dark and have a stale smell. room is extremely dated, tiny poor quality tv in the room. bathroom is poorly designed so water goes everywhere and is creating a problem.

The hotel was easy to find because it looks interesting from the outside. I was looking forward to my visit.

I am an 82 year old Registered Health Professional. I arrived at the Mantra in the afternoon and soon after I rang Admin to let them know that there was a serious water leak from the ceiling in the middle of the room. The carpet was soaked with water. The aircon didn't work and it was freezing inside the room. Nothing was done about it. I woke at 1am next morning feeling very ill. At 6.30am I rang Admin for help, thinking that I might have contracted COVID at a Conference in Melbourne. The 'manager' told me 'We do not have people with COVID here. You will have to find somewhere else to stay'. I managed to start on antiviral meds that day from the kind and caring Wagga Wagga hospital emergency staff and just did not leave the hotel room all day. I felt very unwell and alone. No one rang or came to see if I was okay that day or evening. I was not offered a warm dry room. I left the next day in my car to wend my way slowly back home to Brisbane. Interesting that one of the issues researched and discussed at the Conference was 'Moral Injury'.

easy access ,easy to find ,parking fantastic and beautiful rooms and very clean No complaints

Staff were very helpful & obliging. Room was comfortable, quiet & clean. Very close to CBD & restaurants.

Nothing to negative about.

Room met our expectations. Close enough to Charles Sturt University as we were visiting our grand daughter who is a resident student out there.

your facility met our requirements

We were very pleased with the spaciousness of the room

Nil