We would love to recommend the Waterhouses but lack of supervision and attention to detail let the whole experience down. Even the tongues in the kitchen were rusty. We would definitely return if we could be sure appropriate changes were made

It had beautiful views over the Clyde and was a really good size for a family. The access to the pool and other facilities was great.

Nothing

The view is absolutely stunning

The noise at nighttime isn’t good for light sleepers, as you hear the rushing of the river constantly. Bit disappointed that there was no milk for teas and coffees. We where there for 3 nights although we where only left one towel each with no housekeeping throughout

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Lovely setting, by the river

Bit remote, needed a car to get to nearest town for shops and restaurants, although there is a bar and restaurant on site. The water houses have no outdoor space/seating are, which was a shame as the weather was so good. There are some picnic benches around the old mill/museum area.

The location was fantastic and the view out the window was amasing

Quiet location - a proper getaway. Well equipped cottage. Interesting area.

Interior showing signs of age and a little tired.

Beautiful accommodation, location on river great.

No tea and coffee on arrival, usually there is some welcome pack but not here.

Location and lovely view of the river. Kitchen well appointed and bedroom superb.

Steep stairs separated from bedroom - quite dodgy in the middle of the night.

these Waterhouses are amazing they have everything u need for a comfy stay , fantastic views , peaceful, amazing hotel staff , the receptionists in hotel are amazing and couldn’t do enough for you . 10/10 . we have been coming to the new lanark hotel for around 15 years and have never had one problem.

bad internet signal, there’s only one tv downstairs (bedrooms) should be one in both rooms .

This property is in an amazing setting, was very comfortable and you couldn’t help but feel relaxed listening to the waterfalls!

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Great location and near to family. Self catering is really great.

Looks tired and needs some updating. dishwasher didn’t work and kitchen was old with broken cupboards. Sauna not working and needs a better ale selection at the bar. Restaurant menu does not match what is offered online and again could do with some TLC.

The location was great, facilities were good and t,he overall complex superb. Great nature reserve and walk.

We've stayed in the hotel and in the Waterhouse accommodation a few times now. We love coming here as the whole experience never fails to impress. We'll definitely be back!

Everything very good, apart from dodgy toaster tripping the power supply

The apartment was awesome so good for money an value breakfast was exceptional too 👌

The room was a bit cold but didn't put us off

The history and area are fascinating

Not quite ready on arrival, linen and towels that had been used, still un bagged and left on the floor.

location was brilliant

radiator in the hall didn’t work and there was only one radiator in very large downstairs bedroom which wasn’t enough to heat the room as it was minus 10degrees outside. radiator in small bathroom downstairs didn’t work either but property was brilliant otherwise.

We had an amazing anniversary weekend at New Lanark. Would highly recommend it to anyone.

warm and perfect for a relaxing stay. great location

Toilet on different level from bedroom with steep stairs with raised edges made it painful on bare feet on bathroom visits through the night. Room for a small en-suite in bedroom would have been ideal

Stayed in one of the waterhouses, self contained and fully equipped which was perfect for our holiday. Room was right on the river front, beautiful! Restaurant was amazing. History of the heritage site and the visitor centre was also fantastic.

the location

nothing

Overpriced

Breakfast older staff where rude and miserable

The museum and the look of the wee town is a magical wee place just let down with the service

Well the cottage was dirty, spider webs everywhere, last guests rubbish still in bin . also found a door that led to tunnels little freaked out by this and couldn't sleep fof the 3 nights. Booked in for spa it was nightmare from get go, I booked spa online and paid and awaited for confirmation none was given. Phoned spa and reception was good enough to make sure I was booked in however on day of spa I wasn't booked in. Had to re go over what had happened I was then asked for times for lunch as this was part of my deal I arranged 2pm . Went for lunch not booked in then it ran into it's own fiasco with the staff I was then spoke to be 2 other staff from spa and they arranged my lunch and this happened in the bar area fof my lunch felt horrified and embarrassed not the best way to end your spa. . I fully understand the staff are run ragged but surely there needs to be better management. Unfortunately will not be back to such a beautiful location.