I liked the Customer service provided at check-in and check-out. The staff was very friendly, efficient and fast. They also provided express breakfast on request which made it convenient for me to have breakfast in my room before my early morning meetings.

The rooms permeate some noise from the corridors when other guests are checking in or receiving calls. However, despite this, the place is mostly quiet and calm.

Excellent staff, very professional and helpful.

None

We were a group of 10 people travelling in Kenya. I've set the breakfast with the reception to be ready in a certain time. some in the room, some to take away. We were 10 people, we wrote everything in the hotel's breakfast information sheet, everything was super detailed as they asked us. When the time came, nobody knew anything, we were extremely late to Masai Mara, 1h later. Then when the breakfast take away came, everything was all mixed up, with no names, we couldn't identify who was what..very bad experience in the first day of our trip with schedules to fulfill. very bad start, especially for me who was the tour leader.

1.security security security. access points with key card on atleast three doors during night hours . There is some next level security here he he a South African definitely designed this. 2.you stay in two hotels literally with access to fairview hotel this is wonderful mix of two experiences 3.great breakfast 4.warm insulated rooms for cold nbo weather 5.strong hot shower curved n nice 6.strong wifi and work desk 7.Pauline and Peter.. what a lovely duo, offered me a late check out n kept my luggage for a bit, after checking out. These two are passionate about their work. Night staff ofcourse are more gloomy. 8.Value for money as they have specific bed accommodation that worked very well for me and offered value. 9.You can walk to cbd from here and other cafes near by Overall a very lovely place to stay, will be back. 10.Nicely carpeted corridor that added warmth 11.Lovely lobby 12.Well scented lobby washrooms

1.Thin corridor so don't come with overly sized luggage. though it will still fit. 2.Walls abit thin but ok.. minimal noise.. even I had worship music up a botch.

Excellent hotel, large clean rooms, great restaurants and swimming pool connected to the hotel. The location is great, short taxi rides to all attractions.

Breakfast was great. The restaurant area was right on the same floor as my room. The staff was great! Peter, Bridgite, and Melvine at the front desk were all extremely helpful. Boniface in the restaurant showed me how to use the MPesa system (it was my first time). Stephen, the security guard helped me with my bags. Juliet, the breakfast hostess was friendly. Hannah in housekeeping was most helpful. The staff was great.

The food from room service provided by the Fairview Hotel next door lacked a certain something . . . I believe its called "flavor". The pizza was passable, but everything else was bland. Filling, but bland.

I just needed a night in Nairobi before an early flight next day and that was perfect. In particular I loved the breakfast and connection with the Fairview hotel best door which allows to enjoy other facilities.

I was at the second floor and there is no elevator but the staff carried my luggages up and down so that was manageable.

I love this hotel. The staff are wonderful and my stays are always super comfy. I especially love that guests can use the beautiful pool and garden next door at the Fairview.