Our room boasted elegant decor, plush linens, and a beautiful view of the gardens, providing a perfect sanctuary of comfort. Dining was a pleasure, with a breakfast buffet rich in variety and flavor, and the restaurant staff were exceptionally helpful in suggesting delightful local dishes.

حمام السباحة

Safety bux لا يعمل وتم ابلاغ الفندق وتأخر لحين استبداله وبأحد آخر صوت التكييف مزعج رغم ضبط على مروحه واحده

large room and bathrooms

the gym; too small and outside the hotel

large rooms, modern design

the gym was outside and the equipment very limited. one machine was broken.

الموقع مناسب والتعامل راقي

Shower

The AC wasn't working properly and I requested someone to fix it over 3 times!! At the one they moved us to another room that had the same issue! I went through this hassle from 2 am untill 10am next day!! This was the night after my wedding that supposed to be relaxing after a hectic day, it was the exact opposite!! A nightmare! The lobby between the rooms was 10x more colder tgan the room and the manager's reply was "it is a different ac system than the ones in the room" yeah so?? Shall i sleep in the lobby?!! It was literally a disaster Also the mini-fridge/bar has a MELTED chocolates from how hot it was and the housekeeping told me "this fridge isn't supposed to make things cold it is supposed to keep their original temperature " LOL sorry what? I told him did you put the chocolate like that in it? said sorry I'll try to fix the issue and then he vanished again for 4 hours!! Complete disappointment!! Never have I ever seen such a weird behavior from staff in any hotel!! Not did I suffer from BASIC requirements such as the AC!! And the mini bar!! At check-in I requested a late checkout to be 6pm because i checked in at 2 am because my wedding ceremony and bla bla.. i left by 12PM!

Everything was so nice , stayed at the lake view and enjoyed it so much .. will definitely come back again and again Also I would like to send a special appreciation to Mr. Mohammed Ameen who was very supportive and showed the highest quality of service

Cleanliness Service Breakfast Buffet Room size View Balcony Free Airport Shuttle

Nothing

location only.

staff’s were too Lazy!!!

location is good.

staff needs to be trained a lot

The hospitality of the staff was exceptional , it started with the great friendly welcoming smooth check in with the receptionist Mohamed ayman and nancy , I would like to send my special thanfulness and appreciation to Mohamed Ayman the receptionist and Mr Hamada supervisor of servicing in the main pool , Also the food was spectacular I gained around three kilos during my stay hhhh.

tao restaurant is the only good thing in this hotel

old room and furniture over priced

service

luxury, clean, nice staff and great location

nothing

Internet connection was terrible.

Everything

Nothing

The staff are very professional, and helpful. The hotel holds up to the highest standards of hospitality.

Simply nothing.