Reception was friendly only.

Fridge only had milk!! We didn’t mind paying for juice drinks and snacks. Showers need more cleaning No shampoo and conditioner No shower caps NO PARKING !!! WAS TOLD WE CAN PARK ON THE STREETS

Just fine, nothing to complain about

Staff attitude and helpfulness great. Room and beds suited us well. Great location. Parking vg. Allround good experience.

Nothing

Didn’t have breakfast, location was prefect

Bathroom didn’t smell to pleasant

Close to the activities we were doing

the cold weather

The original Wi-Fi didn’t work. But after ringing reception I was given a different code as the Wi-Fi wasn’t working

Close to casino

Room bit small

was clean and fresh

nothing!

Suited every nèed

location, bed comfort, helpful staff

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Really nice room, blinds black out the room so had a great sleep-in. Highly highly recommend doing breakfast! everything you can think of. I ate so much really good food! Staff were amazing! super friendly and helpful

Staff were amazing! Breakfast was great!

The room I booked was not the room I received, even thou they sent me a confirmation that I wanted. Aircon in our room didn't really work properly. Bathrooms were a bit squishy.

Handy location in the centre of town. Walking distance to eateries

Breakfast was probably the best haha Beds were comfortable Hotel & room was nice and tidy

The bad rubbish smell right 'outside' of the hotel was strong and really stink ! Room needs robes

Love the hotel. Stayed me and my 10 years old son. Comfortable room, beautiful views facing the river. The staff from the reception and bar/restaurant were very nice and helpful. The breakfast was simple but yummy. I hardly recommend this hotel.

Would be nice if the restaurant had a kids' menu.

Excellent location & service. Very clean & comfortable

We booked this for a quick stay in Hamilton. It ticks all the usual boxes. Good location, clean, tidy and the staff are very professional and accommodating.

A little tricky to get to from the road if you don't know Hamilton.

Modern facilities, in centre city. Superb staff attitude and etiquette

This being my second stay where I have requested a valet service for 9:45 on the morning of my departure, and the second time that the car has not been brought up from the parking for me until I mention it when returning my door key card, the night staff have always confirmed but the morning team I assume have not checked. This is definitely a "first world problem" which doesn't hurt anyone or cause any inconvenience. I will continue to stay here as the staff are lovely.

Reception up a floor for do had to use lift

location and comfort

no room service or shampoo and conditioner

close location to events and city

limited parking and would have been good to know that there was very limited parking when booking, as had to park way down street and walk in pouring rain.