Amazing customer service we arrived a day late tired frustrated and without luggage . The manager (Kol)instantly recognised our situation placed us in a room on our own to ensure peace and quiet organised dinner and directed us to a store close by for clothing for the next day. The next day Manager ,(Sylvie) organised great tour for us and negotiated and followed up on our lost luggage which was sent to the hotel that evening. The rooms are finished to a high standard abd the location is exceptional

Excellent location. Super friendly staff. Everything was amazing!!

the staff were very helpful with everything and the manager was excellent

nothing

The Cumberland hotel is very well located in the heart of Valletta, close to all the attractions and restaurants. The staff are very attentive and unobtrusive. They are there when you need them.

Amazing experience, with very attentive staff, consistent service and friendly all around. The front desk staff, including front desk manager Sunny, were attentive every single day, making sure our stay and needs were accommodated. The location was amazing in the heart of Valletta -- also, with MCP parking garage just a few hundred metres away, the hotel was the perfect location to explore all that Malta had to offer. We stayed for a full week, and by the end, felt so at home and at ease, it was hard to leave. Thanks to all the staff we interacted with day in and day out, but especially would like to note Sunny, Ovi and Pabel for making our stay special

N/A

Location was right in the centre of the city. Breakfast was exceptional and services was amazing. We did have a couple of issues but they were addressed efficiently.

The location, the staff and facilities were all great.

while we had a reasonable sized room we only had a courtyard view which did not let in any light.

Fantastic room with a terrace on the top floor. Despite the fact that breakfast is not a buffet, there were plenty combinations to choose from and it was always delicious. We even dined at the hotel. The food was great. The staff was wonderful, courteous and so helpful. The manager went an extra mile for us.

We are an older couple. We found the mattress a bit hard for our old backs.

The room was very comfortable and the location in the old town is great for exploring. we also loved the restaurant with served breakfast and we had a great dinner there. The rooftop was nice for a drink in the evening.

Accessibility is a bit of an issue if you have large bags or mobility issues. Taxi’s are able to get to the end of the street but the town is steep and hilly in area including the street of the hotel.

Breakfast ok, location in the city centre

Booked a room with inner-courtyard view hoping for some calm but got a room on the first floor right above reception with street view. Noise was everywhere (reception phone, reception talk, entrance door, music from bars outside, people talking or singing in the street, guests passing in the corridor…). We were just told by the staff that there was no other room available and that’s it. Moreover, smart tv with streaming service was announced but not there.

This boutique hotel is charming and location is perfect. The rooms are very spacious, bed is comfortable and the shower has good pressure and very hot water. The staff is very professional. Breakfast is good, it could be better, but fair enough for the price. I would definitely recommend this hotel.

Very friendly obliging caring staff

Window opened onto inner courtyard shaft No views

Staff could not have been nicer I’d like to thank Noble in particular. Location wonderful in the heart of Valletta. Room large and bright well appointed. Breakfast served instead of usual buffet, with a large choice on the menu.

I’m old and found the shower floor a bit slippery. I could have done with a grab bar.

Perfect location, very modern facilities and service was very professional.

Room is spacious and clean, very well equipped with coffee maker, hairdryer and for ironing. I liked complimentary water, tea and coffee in the room each day. Location is excellent. Ladies who clean are friendly and dedicated to their work.

Staff at the reception are confused (some of them probably due to modest English knowledge and they mix the term preauthorization and payment). The same holds for those working at breakfast. I have lactose intolerance and twice times they made a mistake in my meal due to poor English knowledge. Also, the breakfast could be more various.

Great location in the centre of Valletta. Very large room with all mod cons. Great design. Good quality breakfast in nice surroundings.

Very hard beds Description of room misleading. It is not a suite. It is a very large room with the standard hotel room set up of a desk and one chair. No suite area for 2 to sit in.

Clean and good size room. Location right in the middle of city. Breakfast had plenty of a´la cart choices.

No view, not even from the balcony. You could hear in the room all the noises from hallway.

Fabulous location and amenities, even though people should now that most rooms come with an internal window looking on the inside of the building which can be a bit claustrophobic, but other than that all was great. It actually worked out for the best as we went during the carnival which was extremely noisy, so it was very quiet inside the room, which was great! Great breakfast and of course couldnt say enough for the amazing professional service we had by all of the employees there, especially Davide who had a solution to practically everything we requested and assisted in everything possible, by recommending restaurants and giving us all sort of information. Employees like him are what makes a hotel really stand out. We will visit again without a doubt!! thank you.

On my room no price-list was found regarding mini-bar products so i didnt appreciate the fact that they charged my collegue for a pack of chips.

great location nice staff great restaurant attached