I am so glad I found this hotel. I was not expecting anything as wonderful so was pleasantly surprised. It makes all the difference to a stay when every one of the staff are helpful and friendly. It was my birthday and I was kindly upgraded to a wonderful room and it really did make me very happy. The place is immaculate and well looked after and the grounds are incredible. Thanks so much!

-

Amazing gardens

Room just ok

The most gorgeous manor house, elegant yet comfortable and so full of history and beauty. All of the staff clearly loved their jobs and the house.

Our tiny room on the top floor

Fabulous building, beautiful and historic. Wonderful gardens, a real delight and superb outdoor heated swimming pool. Huge incredible room (once we’d got an issue with the size of the bed we’d booked sorted out, thank you Reception). Good food and lovely staff, especially James in the Grill Restaurant and our Barman (sorry didn’t read his name) serving by the Moat seated area.

The Airplanes re Heathrow, but it didn’t really spoil anything.

Stunning building and grounds, a real house steeped in history.

Our room had an issue with the central heating radiator and it would turn off, we stayed during a weekend when the weather was 30 deg +. The Grill restaurant staff service pathetic and extremely rude, food was poor and incorrectly cooked. We was met with confrontational abuse by one team member when trying to agree something complementary due to the horror show. My wife was also singled out in a group setting as the reason why our food was late, this was due to her being celiac and requiring a gluten free alternative.

The place is exceptional, very beautiful, high level of service. I would like to thank mainly Komar, the hotel and reception manager for his great assistance and support whenever needed.

Close to the airport, flights noise sometimes interferes - still, the place and service are value for money

The room was lovely. In a new building and had plenty of space and air conditioning. The bed was very comfortable. The bathroom was great.

Breakfast was very disappointing. We were told that it was a buffet when we arrived. Many things were missing and not replaced while we were there. We had to ask for toast. There was no selection of jams or honey - just some clear red jam in a little glass bowl. Who knows what it was. After we had finished eating we saw other tables had ordered eggs and eggs Benedict. This wasn‘t offered to us at all. The other issue for us old folks was that there was no telephone in the room. Just a tablet with a QR code - no instructions on how to use it to contact the front desk or room service. In fact we used it to order a bottle of wine, got a confirmation of the order, but the wine never showed up. We weren‘t billed for it so obviously we did something wrong!

The hotel’s gardens and history were magical. The staff were very attentive.

The breakfast was poor. There was no menu to order breakfast apart from the buffet, that was not great. The quality of the eggs etc was not the best. To order coffee was difficult and it finally arrived after we had finished eating.