I recently had a 5-night stay at Hotel Fleur de Lys in Plateau Dakar, and I wanted to share my experience, highlighting both the challenges I faced and the commendable aspects that made my stay memorable. Initial Challenges: My stay began on a rocky note during the first night when I encountered an unfortunate incident with a receptionist. He rudely informed me that my reservation was for one person and that I would be charged for my caregiver if he was staying over, whom he referred to dismissively as "your friend." As a customer experience specialist, I found this interaction unacceptable, especially since I had booked the room with my card and paid for my entire stay in cash. I felt insulted because he thought i was trying to sneak somebody into my room.I explained my situation, emphasizing that I was there for medical reasons and required assistance but the person wasnt syaying over. Thankfully, I was able to address this directly, and the next day, I raised my concerns at the reception. Positive Resolution: The reception staff took my complaint seriously and demonstrated their commitment to customer satisfaction. I received heartfelt apologies, and the management team graciously sent a lovely fruit plate to my room as a gesture of goodwill. This thoughtful response made a significant difference in my overall impression of the hotel. Accommodations and Service: While my initial room had some issues, I was impressed by how quickly the staff addressed my concerns. They responded promptly and efficiently, which is a testament to their attentive service. The hotel’s cleaning staff were consistently friendly and ensured my room was spotless every day. The food served at the hotel was satisfactory, and I particularly appreciated the complimentary breakfast. It offered a decent variety to start my day on a positive note. Exceptional Management: One standout aspect of my experience was the exceptional manager at the reception.

The breakfast was excellent, staff very good

Room the was to big than no enough Space to move incide your room.was

internet was excellent

room door was faulty. room phone never worked

bed was very comfortable

the shower-toilet design is a complete miss. unfortunately everyday the shower would leak leaving a puddle from the toilets to the bedroom.

staff helpful & friendly

pool was tiny & 4ft deep, hall to it cluttered

the staff and the food was good

roaches, wasn’t very clean at all, very old, not well maintained

The staff is helpful and friendly The location is excellent The shower exceptional Balcony is a plus

The restaurant menu could be better

The staff was nice and the location.

No tea or coffee facilities in the room.